Service Coordinator

General information

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

JOB SUMMARY

Service Coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules.  They maintain and coordinate a caseload of clients enrolled in Medicaid programs and conduct regular check-ins on clients to update care plans if that client’s needs change.

JOB DUTIES

• Maintain and coordinate a caseload of clients enrolled in Medicaid programs
• This position will be 3 days in office and 2 days working from home once training is sufficiently completed
• Coordinate clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
• Assist with daily intake and referral processes to ensure positive business growth and development
• Promote cohesiveness in the office environment
• Support day-to-day operations and client advocacy
• Ability to meet position requirements with little direct oversight
• Collaborate with stakeholders regarding the delivery of services
• Effective written and verbal communicator
• Comply with applicable legal requirements, standards, policies, and procedures
• Demonstrate dependability
• Demonstrate effective problem-solving and decision-making skills
• Exhibit computer efficiency
• Handle complex service programs and special projects
• Market services to referral sources as needed
• Maintain necessary skills and knowledge to coordinate workflow
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Enroll clients and employees in services, web portal, and EVV systems as needed
• Conduct necessary client assessments and home visits as required
• Bilingual preferred in various locations (Vietnamese, Cantonese, Korean, Mandarin, and more)
• Answer and make phone calls and occasional video calls
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred
• 1 year of previous experience working with individuals with disabilities or the elderly preferred
• Combination of education and experience
• Employees must provide their own reliable internet if working a remote/hybrid position

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A rewarding career helping others
• Fun and engaging work environment built on team unity
• Job satisfaction knowing you make a difference in the work you do and lives we serve
• Professional training to help advance your skills for career development

• Medical, Dental, and Vision Insurance
• Accrued Vacation with no waiting period
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time with no waiting period
• Instant Earnings Option
• 401(k) Retirement plan
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance