Service Technician – Pratt KS
Century Business Technologies is growing fast and is looking to add a highly focused and customer service driven individual to our team. This position will provide direct client support for our growing list of business clients in Pratt, KS and the surrounding areas. This position will also have options for personal and professional growth, challenging assignments, training opportunities and the ability to have true ownership of their work.
Keys to Success
While previous experience is important, a passion for technology, a desire to deliver amazing customer service, and an internal drive for self-development are the real keys to success at Century. We love to grow within and are always pushing our team to grow and achieve more. Our company culture is critical to our success and the following personal attributes will ensure an amazing career at Century Business Technologies.
Personal Attributes
Detail Oriented
Self-Motivated
Service and client focused
High level of communication
Core Values (Integrity, Dedication, Innovative, Adaptable, Team Player)
Job Summary
The Service Technician is responsible for serving businesses from our location in Pratt, KS. The candidate will be working in a hybrid position of break/fix field work, IT support of networked office equipment and in-shop set up. Compensation will depend on the candidate’s background and training.
Responsibilities and Duties
- Plan and perform office equipment service work by studying complaints and requests.
- Maintain office equipment (copiers, production systems, printers, scanners, etc.) through proper testing and troubleshooting.
- Set up equipment: Unpack, assembly, and delivery of office equipment.
- Communicate with customers on arrival to help understand equipment complaints.
- Document service actions by completing all required forms, reports, and records.
- Complete the total call process on each service call.
- Connect office equipment to customer’s network to have the ability to print/scan from the device.
- Maintain an inventory of parts and supplies by checking stock, anticipating needs, placing orders, and verifying receipt.
- Maintain an inventory of tools.
- Any other duty assigned by supervisor.
Benefits at Century Business Technologies
- Competitive Pay & Paid Time Off (PTO)
- Paid Volunteer Time Off (VTO)
- Supplemented Health Club Memberships (in some locations)
- 401K retirement Plan - Company match up to 4% after 90 days
- Health & Dental Plan –Premiums subsidized by company
- Short Term Disability & AD&D Insurance – Company Paid
- Company paid Employee Assistance Program (EAP)
- Supplemental Insurance (Cancer, LTD, Eyecare, Critical Illness, Add’l Life)– Available
- Life Insurance – Company paid 1x Annual base pay up to $100K
- Cell phone allowance
- Company vehicle provided
- 360 Employee Recognition Award Program
- Lots and lots of fun (picnics, parades, holiday and quarterly events, charities and much more)!
Requirements
While personal attributes are critical at Century Business Technologies, certifications and technical experience go a long way to finding that right person for our team. Having experience in these areas will help to provide quick success at our company.
- Minimum of High School diploma or GED required, Technical School training preferred.
- Prior experience with office equipment a positive.
- Computer and network technology skills a plus.
- Strong communication skills, both verbal and written; providing exceptional customer service at all levels of an organization.
- Able to promptly answer support related email, phone calls and other electronic communications.
- Self-motivated, takes initiative, detail-oriented and organized.
- Team player with the ability to take ownership of an area, following assigned tasks through to successful completion.
- Strong troubleshooting and critical thinking skills.
- CompTIA (A+, Security+, Network+, etc), Microsoft or other IT field related certification helpful.
Other Skills needed
- Functional, mechanical and technical skills
- Clean driving record
- Able to work independently without constant supervision
- Dependable and flexible
- Organized
- Reporting and problem solving
- Ability to use appropriate technology (computer, tablet, smartphone, etc.)
