Overview
We are seeking a skilled and detail-oriented, outgoing Repair Technician/Customer Service Rep to join our dynamic team. The ideal candidate will possess a strong technical background and excellent problem-solving skills. As a Repair Technician, you will be responsible for diagnosing, repairing, and maintaining various equipment and devices, ensuring they operate efficiently and effectively. Your role will involve direct interaction with clients, requiring strong communication skills and a commitment to providing exceptional service.
Duties
- Diagnose and troubleshoot equipment malfunctions to determine appropriate repair solutions.
- Perform repairs on various devices, ensuring compliance with safety standards.
- Maintain accurate records of repairs performed, including data entry of service logs.
- Communicate effectively with clients regarding repair status and recommendations.
- Provide excellent client services by addressing inquiries and resolving issues promptly.
- Collaborate with team members to improve repair processes and efficiency.
- Uphold high standards of phone etiquette when interacting with clients over the phone.
- Assist in cash handling when necessary, ensuring accurate transactions.
- Ability to learn about products we sell to explain to customers.
Requirements
- No experience is necessary. Will train.
- Strong data entry skills with attention to detail for maintaining accurate records.
- Able to work every other Saturday.
- Have some computer skills.
- Excellent phone etiquette and communication skills for effective client interaction.
- Ability to work independently as well as part of a team.
- Reliable transportation.
- Having some electrical background would be helpful.
Join our team as a Repair Technician/Customer Service Rep if you love to tinker and talk to people.
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 15 – 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
Shift:
- Day shift
- Morning shift
Work Location: In person
