Gamka Sales Co. Inc. - A very successful family owned equipment dealership with 39 years in the business, is now interviewing. We are seeking a high-quality individual to join our successful team. This position requires someone who is a highly motivated self-starter, a strong leader, and someone that understands the importance of strong relationships with their customers and fellow employees. You must have solid computer skills, be very organized and be a team player. We are willing to train the right person.
Only one position available for the right person! Our business is growing and we need you!
We are seeking an Equipment Service Writer/Advisor for our service department.
Full-Time work with benefits. Medical, 401k, Paid time off when accrued, etc.
We are not seasonal.
No up-selling pressure required. We take care of our customers.
Job Responsibilities
As a Service Writer/Advisor, you would serve as the communicator and liaison between the customer and technician, ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Additional responsibilities may include:
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Greet customers promptly both at the counter and over the phone.
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Obtaining customer and equipment information.
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Clearly reporting all equipment symptoms as described by the customer to our technicians.
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Creating, reviewing and getting approval for all Repair Orders, Warranty Billings and Credits.
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Communicating needed maintenance base on age, hours, and history of the machine.
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With the assistance of the technicians and service manager, prepare a complete and accurate estimate for repairs and acquire the customer's consent for all charges.
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Coordinate and schedule the repairs with the service technicians. Monitor the progress of each machine, and update customers as needed.
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Verifying that the final invoice reconciles with the work performed on the repair order.
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Explaining all completed work and charges to customers.
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Processing and following up on all warranty claims with the manufacturers.
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Contacting the customer to pick up their equipment so we do not store it.
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Closing all Repair Orders, Internal Billings, Warranty Billings and Credits.
Job Requirements
Prefer (3+) years of experience as a Service Writer/Advisor.
Ability to provide exceptional customer satisfaction.
A high degree of accountability with the ability to prioritize effectively.A high degree of integrity and professionalism with excellent communication skills.
High School Diploma or equivalent.
Pre-employment background check and drug-screen required prior to hire.
Additional duties and responsibilities are added as needed and the industry evolves.
We are a small family business and we all wear many hats. All employees are expected to assist in any way they can for the betterment of the company.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Work Location: In person
