Position: Lift Operator
Department: Lift Operations
Direct Report: Lift Operations & Recreation Manager
Time: Part-time | Full-time Seasonal
Wage: $16-$18 per hour
Benefits: On hill Perks for employees and their families at all MFSR (Midwest Family Ski Resorts) locations
This position is required to work outside in all weather conditions and on weekends.
Company Overview:
Lutsen Mountains Resort is a part of Midwest Family Ski Resorts, a multi-generational family-owned and operated mountain resort with 3 of the oldest and largest resorts in Minnesota, Wisconsin, and Michigan. Our company culture reflects family focused values due to our family ownership, our management team, and our guests, who are primarily Midwest families. We rely on team members who are excited about taking ownership of their role, adapting to change, and working collaboratively with our family of team members. As a private business, all capital improvements are funded through operating cash-flow and future capital improvements require a high-level financial discipline in controlling and right-sizing staffing and other expenditures and maintaining facilities and premises in an organized, clean, orderly and resource conservation manner.
Role Overview:
Lift Operations is a team-oriented department focused on providing our guests with excellent customer service while assisting guests in having a fun and safe experience on the snow! We are looking for individuals who can work full-time or part-time throughout our winter season operations. This role is trained to operate all lift types in a safe and efficient manner, how to instruct guests on the proper way to ride a lift, and how to assist guests on and off the lift. As a Lift Operator the work environment is outdoors in all weather conditions and ideal candidates will be good with people as there is constant guest interaction involved.
Responsibilities:
- Initiating contact at the ski lifts with guests to give instruction and provide consistently friendly and efficient service to our guests
- Assist all passengers in the safe loading and unloading of the ski lift
- Maintain load and unload ramps and areas around all lift stations; shovel snow, set signs, clean chairs, set lines, etc.
- Identify and report any unusual problems or hazardous conditions to ensure the public’s safety
- Be familiar with all policies, procedures and rules regarding operating and riding a ski lift
- Perform daily pre-operation inspections and post-operation shutdown procedures
- Assist with any necessary projects, such as fencing, maze set-up, and sign replacement
- Have a welcoming and positive demeanor while greeting guests loading chairs
- Assist guests on/off lift as needed.
- Act as a courtesy guide for our guests; be able to answer questions, handle small problems and provide general information.
- Monitor pass and ticket scans to verify they are being used by the purchaser
- Be able to take the work seriously and have fun at the same time
- Helps to maintain the courtyard areas in front of the gondola, ski school and Rosie’s Café including; shoveling, snow blowing, garbage pickup and other items instructed by management..
- Additional duties as assigned
Qualification:
- Must be 18 years or older
- Must be willing and able to work in adverse weather conditions for long periods of time
- Must be able to lift 50lbs as well as twist, turn, and drag equipment
- Must be able to handle stressful, noisy, crowded and distracting situations
- Must be comfortable interacting with guests in a friendly and helpful manner
- Must have strong communication skills
- Must be able to make quality decision, problem solve, and to motivate and direct others
- Must have appropriate outdoor wear, basic uniform jacket and buff will be provided
- Must demonstrate a focus on safe operations
- Must be dependable and able to work as a team
- Must use time efficiently; Works quickly
- Ability to deal with frequent change, delays, or unexpected events
- Ability to successfully multi-task and prioritize daily tasks.
NOTE:
Work Environment: This position involves working outside in all weather conditions, including extreme cold, snow, wind and rain, on varied snow surfaces, and requires being on your feet for the majority of the scheduled shift. Noise levels can be loud.
Physical and Mental Demands: This position works primarily outside and requires prolonged periods of standing and walking on slippery and/or uneven snow or icy surfaces. Must remain alert and attentive at all times. Must lift up to 50 pounds and be able to twist, turn and drag equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed. In addition, as we are a recreational business, availability on peak holiday timeframes and weekends is required.
Job Types: Full-time, Part-time, Temporary
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
