Position Summary:

The Case Manager is responsible for providing support for homeless clients that enables them to enter mid-term master leasing housing.

Essential Duties and Responsibilities:

Client Services:

• Conduct client intake, to include obtaining all required documents, assessments, housing plan development, and facility placement.
• Identify barriers to housing.
• Develop client housing plans that overcome barriers to housing and result in the client entering mid-term master leasing or long term housing.
• Meet in-person with each client at least once a month to ensure they are making progress toward their housing plan goals.
• Have weekly phone, email or text contact with each client to provide additional support Conduct home visits at least once a month.
• Provide linkage to medical care, case management, mental health care, and substance abuse services.
• Work cooperatively with all HOPWA programs and other programs that are linked to assist the client.
• Perform crisis counseling.
• Maintain ongoing communication with referring and partner case managers and agencies.

Program Administration:

• Work as directed to support the HOPE Atlanta organization and team members.
• Input and maintain current client information in HMIS, case files, service reports, etc.
• Ensure all client files are accurate and complete.
• Work with team members to identify safe, affordable housing and supportive housing .
• Maintain current contact information on all current and prior clients in the HOPE Atlanta required databases (includes name, address, telephone, family and friends information).
• Utilizing HOPE Atlanta's forms, conduct follow up assessments and evaluations with clients and their families.
• Work to resolve problems or concerns between resident and residential provider Provide data and statistics to Manager for weekly, monthly and quarterly reports or as needed.
• Review cases weekly with manager or as needed.

Knowledge, Skills and Abilities:

• Knowledgeable of HIV/AIDS, mental illness, addiction, homelessness, or at-risk populations.
• Understanding of HOPWA regulations as outlined in the appropriate CFRs (within the first two months of employment).
• Strong understanding and working knowledge of the programs confidentiality (procedures (within the first week of employment).
• Strong understanding of the policies and procedures as outlined in the program manual (within the first two months of employment).
• Strong organization, critical thinking, problem solving, communication and creative skills Proficient in Microsoft Office Suite.
• Ability to become proficient with a cloud-based HMIS in a Windows environment in the first month of employment.
• Strong professional writing and communication skills.
• Ability to work with clients who may present challenging behaviors Knowledge of city, state, and Federal entitlement systems.
• Ability to work in a team environment.
• Quality organization, critical thinking, problem solving and communication skills.

Qualifications:

• Bachelor's degree with a major in social work, psychology, human services, or related field.
• Three years' experience working in social services.
• Valid driver's license and car is required.

A hybrid schedule is not guaranteed by Hope Atlanta but may be considered at the discretion of the supervisor. If a hybrid schedule is offered, it is not permanent and is subject to change based on the supervisor’s discretion and the department workload. If a hybrid schedule is offered by the supervisor the staff member is still expected to report to the office on any business day if the need should arise.