Description
Get to know Thompson!
Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida Tennessee and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity.
What Will You Do?
To support the overall successful operations of Thompson IT services. This is a remote position.
- Accountable for troubleshooting and providing solution-oriented responses to requests and tickets
- Manage accounts, security profiles, and permissions for all users
- Utilize intermediate knowledge of SQL to create, modify, and automate database functions
- Build forms, modules, and views within the Electronic Health Record systems
- Create and automate reports, dashboards, and data visualization initiatives
- Responsible for providing updates, training, and guidance for software systems
- Act as a liaison between Thompson and software vendor(s)
- Make User Interface (UI) changes to enhance usability and efficiency
- Act as first responder to major outages and critical issues
- Conduct internal software documentation, data quality, and security audits
- Act as a primary administrator for all specified IT Software and Electronic Health Records systems
- Support infrequent large-scale data entry projects and data maintenance across EHR systems
- Create customized and user-friendly playbooks, process maps, and charts
- Support 3rd party software integrations
- Responsible for ensuring data consistency and security across software platforms and identifying problem areas
- Maintain professional and technical knowledge by attending workshops, trainings, and reviewing appropriate publications
- Support overall agency IT functions during times of high need
- Complete all other IT related tasks assigned
What does this position offer?
- Starting Pay Range: $21.00-$24.00 hourly
- Fantastic Full-time benefits…
- 3 weeks paid time off (PTO) first year plus 10 paid holidays!
- Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
- 401K Match
- Education Reimbursement
- Referral Bonus
- Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure
- Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
- Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans
- Paid time off for volunteering in the community
- Free EAP services
- Mileage Reimbursement
- iPhone and Laptop provided for eligible roles
- Multiple opportunities for growth
Requirements
Minimum Qualifications/Requirements:
- Bachelor’s degree in human services or information technology and 2 years of experience in related role required.
- Requires strong computer and tech skills and basic understanding of electronic health records systems.
- Candidate must have the ability to problem-solve and utilize creative and logical thinking to navigate complex data systems and address issues.
- Candidate must possess knowledge of clinical terminology and HIPAA best practices or have previous experience in a mental health facility.
- Database management and SQL experience required. Experience in mental health or clinical environment desired
- Must have a valid Driver’s License and meet any credentialing, licensing and privileging standards as it pertains to the program (s) you lead
- Proficient in Microsoft Office Suite application software, excellent written and oral communication skills.
- All potential job candidates must pass a drug screening test, and an extensive background check is required.
If your qualifications meet the requirements of the job and you want to be part of a winning culture, don’t delay! Apply at thompsoncff.org where we are strengthening Children, Families, and Communities!
Thompson is an Equal Opportunity Employer.
Thompson participates in E-Verify
#TCFFJOBS.
