Organization
CentraComm proactively deploys, secures, and manages hybrid and cloud networks. To accomplish this, the most important service that we offer is simple: trust. From risk assessments to networking to ongoing management and professional services, our customers trust us to help protect their digital infrastructure across the globe and in the cloud. They trust us to provide risk mitigation services to help them make safer and smarter business decisions and to help when they embark upon their journey to the cloud. Our commitment to our customers is unparalleled, and our cloud data hosting security mimics that of a military bunker. We nurture best-in-class partnerships with companies who are known as innovators and leaders while building a company culture designed to do the same: innovate and lead. We’ve committed ourselves to becoming the best at what we do and delivering peace of mind across your enterprise. Trust-as-a-service is the foundation of what we provide, and we are deeply committed to deploying, securing, and managing your digital assets, people, and facilities in your offices, in our data centers, or in the cloud.
Position Overview
As a Solutions Architect, this position will provide proactive technical support and pre-sales assistance to the sales team, as well as consulting services for a variety of security and networking solutions. Offering support for managed security, networking, and emerging technologies through both direct and indirect contact with prospects and clients is required. The ability to perform the discovery necessary to learn the details of a customer environment and provide a strategic direction based on those findings is crucial to the continued growth of the company and its strong presence within the industry. The Solutions Architect will take these findings and develop quotes/proposals as well as a 3-year technology roadmap alongside the Client Executive on a quarterly basis. An energetic yet professional image is expected as well as the ability to provide alternative suggestions when faced with adversity and additional responsibilities upon request. Position reports to the Director of Sales & Marketing.
Essential Duties and Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Duties and Responsibilities include, but are not limited to:
- Be a technology enthusiast with the ability to convey the core products and services of CentraComm and its partners while actively searching for improvement areas.
- Streamline workflows by implementing inventive technical solutions.
- Drive client-wide process optimization.
- Produce detailed Statements of Work (SOW) that outline the scope of work, timelines, and details for CentraSecure and Cyber engagements.
- Assist with creating a 3-Year Technology Roadmap along with the CE for each managed client.
- Act as a technical liaison between CentraComm’s clients, sales team, and engineers.
- Obtain necessary technical and sales certifications relevant to partner products.
- Act as the point of contact for pre-sales technical questions or issues.
- Deliver technical overviews and presentations to clients.
- Deliver diagrams of proposed solutions and lead whiteboard discussions with clients.
- Act as an entrepreneur by researching, testing, and evaluating new technologies and services.
- Assist in documenting all necessary customer technical information for billing purposes.
- Maintain current leading edge in related technology knowledge through continued product research and training on a regular basis.
- Strive to be the best at what you do. Maintain a strong focus on pre-sales customer service which is an integral part of our brand and culture.
- Able to recognize new opportunities and potential new products and services based on client interactions.
- Conduct weekly 1:1 meeting(s) with the Director of Sales & Marketing. This position will work hybrid/remote to ensure the success of CentraComm Sales Engineering efforts.
- Additional duties/responsibilities to be assigned as necessary.
