Nestled in the scenic Pocono Mountains of Pennsylvania, Woodloch Resort encompasses an award-winning family resort (Woodloch Pines), championship golf course (Woodloch Springs) and a luxury destination spa (The Lodge at Woodloch).
Owned and operated with pride by the Kiesendahl family since 1958, the concept of family is truly at the core of Woodloch and is key to its longtime success. Woodloch Pines was voted by TripAdvisor as the number one family resort in the United States and remains committed to its original mission to “treat all guests as if they were company in their own homes.” Staff members are no exception to this rule.
Employees work hard and are passionate about what they do and why they do it. Staff can attest to feeling as though they are as much a part of the fun of being on vacation as the guests. With our unique activity program, abundant amenities, and outstanding nightly entertainment, your family, friends, and co-workers are guaranteed to be engaged, energized, and enthusiastic!
General Duties & Responsibilities:
- Create & maintain allergen free menus (Gluten, Dairy, Egg, Vegan, Vegetarian, Nut & Pescatarian) during each menu change
- Help ensure that healthful, balanced meals are served throughout the resort
o Assist and have a voice with menu planning, develop, update and distribute ingredient lists
- Enhance, improve (update) & implement current protocols & systems within operations & training
- Work in cooperation with Dining, Kitchen & other food and beverage outlets
o Menu Planning, Ingredients Lists, Labeling, etc.
- Make suggestions regarding best practices for purchasing and preparing foods
o Offer suggestions regarding new food trends/recipes, newer, “cleaner” and more cost-effective products for special diets, as well as the dining room as a whole.
- Handle special dietary requests by communicating directly with guests, dining room staff & our culinary team
o Phone, email & face to face
o Requires someone who is organized, timely, has strong communication skills & handles themselves professionally
- Monitor food service operations to ensure that nutritional, safety, sanitation & quality standards are met
o Be visible, supportive, observant
- Update allergy resources at Gigi’s, Woodloch Bakery, Country Store, Pool Bar & Lake Grill
Areas of Focus Initially:
- Shadow & observe operations, protocols & procedures at the Resort in both the dining & kitchen departments to gain better understanding of our style of service, menus & current management of special diets
- After completing the initial stage of “observing & absorbing’ our current operations, you will begin to focus on the following areas:
- conduct session-style presentations with both kitchen & dining room staff monthly for awareness & education
- Keep the current training guides & materials related to special diets up to date
- Reinforce and remind staff of methods/practices that take place daily that reinforce awareness (using tickets, daily special soup for lunches and dinners, reading diet sheets before the meal and then confirming options with the kitchen before the meal)
- assist in our training process a section for new hires (culinary / waitstaff) related to special diets
§ Work directly in the dining room/kitchen on arrival/check-in meals.
- During day à help to organize & coordinate special diet menus for arriving guests
o Create diet sheets using Bald Eagle, Redbook and the menu templates, as well as meet with any guests that have not notified the Dining Room of special diet needs
- Communication/Coordination
o Prior to guest arrival à Place and/or ensure all diet sheets on proper tables for known special diets, double-check for accuracy.
o During the meal à introduce yourself, explain diet sheets, answer any questions and make our guests feel comfortable!
o Support and provide staff with information needed
- Review menus & procedures with “last minute” special diet requests
o Ensure that special diet book is up-to-date with ALL changes, make sure that enough diet tickets are printed for the night, confirm and alert waitstaff of special allergen free soup, as well as the kitchen staff member that will be managing diet requests for the meal.
o Make sure Kitchen is aware
§ Assist with establishing our SD product list / alternatives / options
- Maintain and document inventory tracking, while ensuring that options offered are still viable, and actually being verbalized/utilized by staff and guests.
- Make appropriate suggestions and then changes to the SD product list/options offered
§ Return Guest Calls/inquiries to our guests about special diets
- Be in communication with upcoming guests about their stays at WL
o Document incoming special diet requests in Bald Eagle, Redbook, and Calendar in office, etc.
- Respond in a prompt, professional manner, while representing WL values.
- Find a way to say yes…work within our parameters to put the guest first, and find a way to make their requests a reasonable reality!
§ Be a liaison between the Dining Room and the Kitchen
- We are all one team à help both Front of House (Dining Room) and Back of House (kitchen) in whatever way possible.
o Help maintain an environment in which all staff can do their work efficiently and effectively.
§ Looking for strong skillsets in the following areas
- Communication
- Organized
- Interpersonal Skills
- Technology
- Self Motivated
- Good Judgment
- Listening skills
- Accurate
Culture:
Woodloch takes pride in having exceptional staff with a great work culture in a beautiful setting (lake side!)
We promote teamwork and cooperation
We celebrate our staff with appreciation/holiday parties
Career development and advancement
Benefits:
Medical, Dental, and Vision for Full Time, Part Time and Seasonal employees
Company-paid Life insurance for Full-Time employees
Short Term Disabilities plans, Life and Pet insurance
401k with employer match
529 College Savings Plan
Generous Paid Time Off package, Paid Sick & Paid FMLA
Flexible & Dependent Care Saving Account (FSA)
Complimentary birthday dollars
Employee Crisis Fund/ Benevolent Fund
Complimentary Day Passes
Free use of many facilities, sports complex discounts, golf discounts, wellness programs
Dozens of local employee retail discounts
**Full benefit details will be disclosed during new employee orientation**
