Description
Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. As a Starbucks Lead Barista, you'll supervise the other baristas on duty, assist taking orders and crafting drinks with a friendly smile and swift precision when pace picks up.
Connected to the newly expanded Baird Center, the Hilton Milwaukee is Milwaukee's largest hotel. Built in 1927 as the Schroeder Hotel, the Hilton Milwaukee offers 729 well-appointed guest rooms and over 34,000 square feet of meeting and event space. At the Hilton Milwaukee, we pride ourselves on continuous innovation through our approach to world-class service, upscale amenities, and superior style.
What you will be doing:
- Supervise staff in the manager's absence and train new team members.
- Provide quality beverages consistently for all customers, preparing Starbucks beverages to standard.
- Maintain condition and cleanliness of work area.
- Follow standards for merchandising, stocking, rotating, and storing all products.
- Ascertain guest satisfaction; in the event of dissatisfaction, tactfully negotiate an accommodation.
- Comply with accounting guidelines regarding receipt of payments, cash drawer and house bank management.
- Balance house bank at the end of the shift.
- Perform any general cleaning tasks using standard outlet cleaning products as assigned by supervisor to adhere to health standards.
What we are looking for:
- Previous Barista experience is required.
- Previous supervisory experience is preferred.
- Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.
- Must be able to learn all menu items and up-selling techniques.
- Basic mathematical skills necessary to operate a cash register, make change, count total bank, prepare cash drops, and total all other charges.
- Ability to effectively resolve conflict situations, such as inaccurate check total.
- Ability to read and speak English sufficient to understand menus and special promotions, and communicate with guests.
- Ability to operate keyboard and Point of Sale procedures to handle cashier functions.
What's in it for you?
- A free, well-balanced meal every shift
- Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- Free parking
- "Two for one" movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another while maintaining your service with the company
- Early wage access
- Paid time off
- Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
- And more!
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Hilton Milwaukee is an equal opportunity employer.
