Pay Rate: $19.57 - $26.11/hr. depending on location, background and experience.

This position is eligible to participate in the Guitar Center Company bonus program based on Company performance.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Why Guitar Center? Here's just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Guitar Center embodies the world of creativity and music encouraging all to experience the feeling of finding their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to feel that almost indescribable joy that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

Under the direction of the Director of Lessons, Store Operations, the Store Lessons Operations Specialist will assist in coordinating, facilitating, and providing quality control of various lessons-based initiatives at Guitar Center.

The Store Lessons Operations Specialist will aid in coordinating requests of individuals or groups seeking guidance for new operational lesson location launches, facilitate training of staff members, and other academic growth and retention related activities, as needed. This individual will also assist in fulfilling the needs for Lessons support, communication, content-creation, training, and other related activities to both student and instructor-facing items. They will also assure that requests are coordinated alongside other complimentary departments to efficiently grow the Guitar Center Educational Programs and to better serve the company's community.

As our Store Lessons Operations Specialist, you will:

• Manages instructor profiles and content for Guitar Center and Music & Arts to ensure instructor visibility and high-quality biographies.
• Supports store locations with billing, customer service, and account-management-related tasks.
• Creates, organizes, and updates all educational/lessons information as needed while keeping accurate records and reflecting changes of course information in database and ancillary documents for distribution.
• Facilitates training (and provides critical thought of training materials) for remote locations while customizing for individual and/or specialized audiences.
• Coordinating, enabling, and providing quality control of various educational/lessons-based initiatives.
• Other special projects as assigned by Director of Lessons, Store Operations, or the Education Department's senior management team.
• Additional duties as assigned.

Requirements:

• 2+ years of customer service and/or lessons retail experience
• Strong knowledge of educational and music-based technology
• Travel up to 3% to various Guitar Center and Music & Arts locations across the United States
• Must possess a valid driver's license and have access to travel to, within and around a variety of locations, both interior and exterior for meetings, events, and other job-related activities

Preferences:

• Bachelor's Degree

Why join us?

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Love this gig and want to apply?

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to [email protected].