About the Brand
Joanna Griffiths launched Knix with the goal of transforming an underwear market that had too much frill and not enough function. A trailblazer with the creation of Leakproof Underwear, she continues to focus on listening to what people want and bringing revolutionary solutions to life.
We’ve spent the last decade innovating intimates & building a community. And we’re just getting started! It’s time that all of us lived unapologetically free. Free from judgment. Free from self-doubt. Free to be yourself. That’s why all our products are designed to make you feel more comfortable in your own skin.
About the Role
We are seeking an innovative and dynamic Store Manager for our boutique powered by the Leap Platform, located in SoHo. As a local market expert, you’ll leverage your knowledge of community events, build partnerships with neighboring stores, and utilize strong networking skills to drive client engagement and business growth. You’ll also design and implement impactful in-store activations to increase foot traffic, drive customer engagement, and deliver measurable results.
You will strategically develop and implement plans to drive sales, elevate client interactions, and strengthen community connections to boost brand awareness. The Store Leader will recruit and develop top-tier talent, fostering a high-performing team through strategic hiring, coaching, and mentorship. Clear and transparent communication of goals and expectations will be key to fostering alignment and collaboration across the team.
Operational excellence is a cornerstone of this role. You’ll ensure store standards are consistently met, overseeing responsibilities such as cleanliness, visual merchandising, inventory management, and shipment processing. By maintaining seamless execution, you will deliver a superior customer experience. The ideal candidate will thrive in an independent, fast-paced environment and excel under pressure. They will successfully manage store opening and closing procedures, optimize team schedules, and ensure payroll accuracy—all while maintaining a full-time commitment to the store’s success.
This role extends beyond a single store, supporting other Leap-powered locations within the market. Responsibilities include assisting with new store openings, providing floor coverage, onboarding associates, and overseeing activations as needed. A commitment to continuous learning and adoption of new technologies is essential, with familiarity in platforms such as Shopify, Endear, Slack, and Google Workspace being advantageous.
Position Requirements
- Proven experience in retail or customer service, ideally within boutique, premium, or lifestyle brands, with a passion for delivering exceptional customer experiences and cultivating long-term client relationships.
- Strong business acumen with the ability to interpret key performance metrics, identify trends, and adapt strategies to drive store performance and profitability.
- Demonstrated ability to deliver personalized service and build authentic client connections that reflect the brand’s values and enhance loyalty.
- Operational excellence across all areas of store management, including staff scheduling, payroll accuracy, inventory control, visual merchandising, and compliance with company policies and procedures.
- Comfortable leveraging digital tools and platforms such as Shopify, Endear, Slack, and Google Workspace to manage business operations, drive clienteling, and streamline communication.
- Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
- Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs.
- Must be 18+ years of age
Annual Pay Range: 64k to 80k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.
Interpersonal Skills
- Inspirational Leadership: Coaches and empowers others through hands-on leadership and consistent feedback.
- Customer-Obsessed: Prioritizes service excellence and leads by example in creating memorable, personalized client experiences.
- Entrepreneurial Mindset: Thrives in fast-paced, ever-changing environments with a focus on adaptability and innovation.
- Collaborative Communicator: Builds trust across teams and communicates effectively to drive alignment and results.
- Emotional Intelligence: Demonstrates strong self-awareness, empathy, and the ability to lead with warmth, sensitivity, and professionalism in all interactions.
- Detail-Oriented: Ensures all operational and brand standards are executed with accuracy and precision.
- Brand Expert: Possesses deep knowledge of product materials, craftsmanship, and brand story to enrich the client experience and empower the team to sell with confidence.
Key Performance Indicators (KPIs)
- Sales & Profitability: Meets and exceeds store sales targets, driving strong results in conversion, AOV, and UPT.
- Client Engagement: Achieves high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship-building.
- Operational Compliance: Maintains inventory accuracy, visual standards, and procedural excellence.
- Team Retention & Development: Builds a loyal, engaged team through proactive coaching, recognition, and growth opportunities.
About Leap
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!
Leap offers a competitive total rewards package, which includes:
- Unlimited PTO (blackout periods apply)
- Commission Eligible
- Healthcare benefits (medical, dental, vision)
- Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
- Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)
- Employee Assistance Program
- Employee discount + wardrobe allotment for participating Leap brands
However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
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