Student Success Initiatives Coordinator

Monday – Friday, 8:00 a.m. – 5:00 p.m.

In addition to a competitive compensation structure, Palomar College also offers an extremely generous benefits package.

The estimated maximum value of this employer-paid benefits package is approximately $31,245.84 annually.

To be eligible for this position, you must meet and provide evidence of the following minimum qualifications:

Transcripts must be included to receive credit for education and/or to substitute education in lieu of experience (i.e. Bachelor’s degree = 4 years of experience). Click here for Guidelines for Equivalency for Classified Positions.

Only coursework completed at, and degrees awarded by, accredited institutions recognized by the U.S. Department of Education will be considered as satisfying the minimum qualifications. Coursework and degrees that are completed outside of the United States are required to have transcripts evaluated (evaluation to U.S. equivalency and a course by course analysis) by an appropriate U.S. credentials evaluation service. For a list of credentials evaluation agencies accepted by Palomar College, visit the National Association of Credentials Evaluation Services (NACES) website at https://www.naces.org/index, or the Association of International Credential Evaluators, Inc. (AICE) website at http://aice-eval.org/.

Palomar College serves over 30,000 students from a variety of backgrounds and we are proud to be a Hispanic Serving Institution. Our student body is rich in its diversity. Click here to see a quick overview of our student demographics on our recent Student Fact Sheet.

Palomar College is committed to diversity, equity, inclusion, accessibility and antiracism (DEIAA). We are dedicated to empowering students to succeed and are guided by our core values; some of which are the following:

All positions require cultural competency which includes the sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, sex, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.

Supervision Received From: Manager, Student Success

Supervision Given: Direction and Guidance

Essential Functions: Essential responsibilities and duties may include, but are not limited to, the following:

• Participates in the implementation and maintenance of applicable student support software and technology, including, but not limited to, Customer Relations Management (CRM) and Early Alert in conjunction with Information Services; assists in creating software implementation plans; leads and assigns the completion of tasks to lower-level staff to meet time, service and cost expectations; provides program-specific software support and technical training to end users; analyzes, troubleshoots, resolves or coordinates the resolution of software problems and errors with Information Services staff or software providers; answers technical questions and provides guidance to users on system functionalities and methods for correcting problems; develops work process and procedural changes to improve work efficiency.

• Collaborates with Business Systems Analysts to access student success data in PeopleSoft; reviews data and reports to inform the development of student support initiatives.

• Assists the Manager, Student Success with student success, equity and completion activities and initiatives; communicates proactively with all stakeholders including department leads, faculty and staff.

• Organizes and facilitates completion of student support initiatives, including scheduling and arranging meetings, conferences, and communication; contacts students in need of support to provide assistance from onboarding to completion.

• Develops marketing and training materials relevant to student success initiatives for students and staff; updates websites; writes correspondence to communicate with students by phone, email, text, and other social media.

• Conducts and/or participates in success, equity, and completion activities, on/off campus workshops, and events relative to the assigned areas of responsibility to share and learn information; provides information on program eligibility and requirements to new and continuing students; schedules and tracks student attendance at workshops, appointments, programs and events.

• Assists in using data to measure outcomes related to student persistence, retention, completion, course success; designs improvement strategies and reports out data to Palomar College audiences; inputs data into appropriate systems to track student progress; creates and maintains records of student contacts.

• Assists and leads the work of lower-level classified, short-term, student, and volunteer personnel; ensures completeness, accuracy, and conformance with District/divisional standards; provides information, guidance and training on work processes, program services, tracking and reporting, and technical procedures; resolves or escalates issues related to coordination of activities within the areas of responsibility.

• Develops and maintains handbooks and forms and assists with the development of policies and procedures relative to assigned area of responsibility.

• Collaborates with other Student Services areas including Enrollment Services, Health Center, Athletics, and Student Life and Leadership, to advance student success, equity, and completion.

• Submits requisitions for purchase orders and contracts as assigned.

• Participates in tracking assigned budgets.

• Provides backup for other department or program administrative support staff.

• Performs related duties and responsibilities as required.

• Project management tools and techniques.

• Principles and practices of sound business communication; correct English usage, including spelling, grammar, and punctuation.

• Principles, practices, concepts, and techniques used in customer service, public relations, and community outreach.

• Needs and concerns of low-income and educationally disadvantaged students.

• Methods and techniques for troubleshooting hardware and software-related issues relevant to assigned area of responsibility.

• Basic conflict resolution methods and techniques.

• Intermediate knowledge of accounting systems and associated systems, practices and procedures for processing accounting information and interpreting input and output data.

• Functions, rules, policies, and procedures applicable to assigned areas of responsibility.

• Research methods and data analysis techniques.

• Federal, state, and local laws governing the area of assignment.

• Modern office practices, procedures and equipment including computers and applicable software programs.

• Basic practices, procedures, and software for budgeting, purchasing and financial record-keeping.

• The Family Educational Rights and Privacy Act (FERPA).

• Organizing and overseeing day-to day operations and coordination of projects.

• Providing information and guidance to staff.

• Assigning and inspecting the work of lower-level staff.

• Planning and delivering oral and written presentations to students and staff relative to assigned areas of responsibility.

• Communicating information clearly, accurately, and effectively, both orally and in writing.

• Processing requests for information or assistance while maintaining a courteous and tactful manner when under pressure.

• Reaching sound decisions in accordance with policies and procedures relative to assigned areas of responsibility.

• Making calculations and tabulations and accurately processing and reviewing fiscal and related documents.

• Preparing clear, concise, and accurate reports, documents, correspondence, and other written materials.

• Operating software technology used in higher education specific to the assigned area of responsibility, social media platforms, websites, computer, spreadsheet software and other standard office equipment.

• Organizing, setting priorities, and exercising sound independent judgement within area of assigned responsibility.

• Interpreting, applying, explaining, and reaching sound decisions in accordance with policies and procedures relative to assigned areas of responsibility.

• Organizing and maintaining specialized files.

• Maintaining confidentiality of student files and records.

• Maintaining sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.

• Exercising tact and diplomacy in dealing with sensitive, complex, and confidential student issues and situations.

• Establishing and maintaining effective working relationships with those encountered in the course of work.

Environmental Conditions:Office environment; exposure to computer screens, noise, and electrical energy; extensive contact with faculty, staff, students, and the public.

Physical Conditions:Essential and marginal functions may require physical fitness requirements necessary to perform the job functions with or without accommodation, such as the ability to sit, stand and walk for prolonged periods; use hands to repetitively finger, handle and feel computers and standard business equipment; and reach with hands and arms. Requires occasional travel to other locations.