General Information
Location:
Position Type:
Virtual Eligible:
Job Category:
Ref #:
Description and Requirements
Are you searching for a rewarding, fulfilling position that offers challenging work and the ability to make a big impact while working side-by-side with a team of fun, innovative people? Ideally, would you like this position to be with an organization that makes a positive contribution to the world? If so…we would love to hear from you!
About Us
IMPORTANT: You must reside in one of the following states: AZ, CO, ID, MT, NM, NV, OR, UT, WA, WY. You must have fully completed a bachelor's degree prior to applying. This position is expected to start on September 15, 2025.
About You
- You are known for your ability to connect with people, building trusting relationships, and like to be someone others can count on.
- You thrive in an environment that is supportive with continuous feedback so you can be extremely helpful to those you connect with.
- You are a careful, analytical, thoughtful decision-maker and you enjoy having clear expectations and an opportunity to develop real expertise in your work.
- You have excellent written and interpersonal communication skills and exceptional organizational skills.
- You are known for being dependable, consistent, and methodical.
*You have fully completed a bachelor's degree prior to applying*
Schedule: This position is required to start on September 15, 2025.
Schedule during the first three months of onboarding is Monday – Friday, 8:00am - 5:00pm AZ Standard Time. The first 5 weeks of employment are considered the "training period". Attendance is mandatory during the training period for success in this job.- After the training period, your schedule will be either 9:00am - 6:00pm or 10:00am – 7:00pm (in your time zone), as determined by the needs of your department.
What You’ll Do:
1. Engage in meaningful interactions and develop rapport across a diverse population of students to facilitate their academic progression.
2. Be available to accept and make an average of 20-30 inbound and outbound student calls while also completing 20-25 work items systematically delivered to a Student Support Specialist.
3. Create specific action plans to remove roadblocks and/or resolve complex student concerns to support their advancement and long-term success.
4. Assess student needs using all available tools, including the University’s coaching model and resources, to plan interventions to support student progression.
5. Act as a subject matter expert for students with respect to degree options, program requirements and graduation. Provide students with accurate, complete, and timely information on University policies and procedures.
6. Coordinate with students on all credit options to develop an academic plan that is best suited to their needs and career goals while taking into consideration how to minimize cost and time to graduation.
7. Establish and maintain professional working relationships across internal departments to ensure students benefit from a variety of professional knowledge and perspectives.
8. Recommend changes, share student and other feedback on ways to continuously improve the student experience.
9. Perform other duties as assigned or apparent.
NOTE: The Primary Accountabilities above are intended to describe the general content and requirements of the position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the Primary Accountabilities listed above. Specific goals or responsibilities will be documented in incumbents’ performance objectives as outlined by the incumbents’ immediate manager.
Job Supervisory Responsibilities
None
- You must reside in one of the following states: AZ, CO, ID, MT, NM, NV, OR, WA, WY, UT, TX
- Bachelor’s Degree completed before applying is required.
- This is a work from home position. All work must be completed in a designated home office in an approved state of residence.
ADDITIONAL QUALIFICATIONS:
- Computer proficient with an ability to learn and navigate various complex proprietary software applications
- Experience with CRMs, Microsoft applications, video conferencing, MS Teams
- General knowledge of the higher education industry and current trends
- General knowledge of fields of study, such as business, education, technology, counseling and/or nursing
- Strong analytical skills to assess and evaluate students’ needs and determine appropriate courses of action
- Strong interpersonal and communication skills to engage and influence students accurately and effectively convey UOPX information
- Self-motivated and able to work effectively in a virtual team environment or independently
- Able to perform and manage multiple tasks efficiently and effectively
Related job titles: Customer Service Representative, Academic Advisor, Academic Support Specialist, Call Center Lead, Crisis Center
The Academic Counselor position is planned to start on September 15, 2025.
#LI-Remote
As an Equal Opportunity employer, we particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
The hourly pay rate range is $16.01 (minimum), $25.19 (midpoint), and $34.38 (maximum). The annualized amount, not including eligible overtime pay, is $34,700 (minimum), $54,600 (midpoint), and $74,500 (maximum).*
- Typical hiring range is between the minimum and midpoint of the above pay range. Actual starting base pay may vary based on factors such as education, experience, skills, location and budget.
- Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;
- Competitive 401(k) employer match;
- Substantial tuition discount for you and eligible dependents; and,
- A generous time off package, including paid vacation, sick time and company holidays.*
Application Deadline
