Supervisor

OH Service Center Supervisor 

SUMMARY:  

We are looking for a dynamic and adaptable team member who thrives in a fast-growing environment.  As we expand this location, flexibility will be key – whether it’s adjusting to evolving customer needs, taking on new responsibilities, or collaborating across teams to drive success.  If you’re eager to contribute to a thriving and growing workplace and embrace change as an opportunity, we’d love to have you on board. 

Responsible for shipping and receiving, processing, and administration of samples, which involve knowledge of fundamental lab and administration policies, programs, and practices while completing appropriate forms, documents, and databases. These roles can provide a variety of services in the maintenance of information, shipping, receiving, samples and materials, and related areas.  They must also oversee the day-to-day logistics activities, ensure efficient coordination, and drive continuous improvement within the logistics department. 

ESSENTIAL FUNCTIONS:  

This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills. 

• Lead and mentor a team of logistics professionals, providing guidance and support to ensure high performance and motivation. 

• Foster a collaborative and positive work environment, promoting teamwork and accountability. 

• Provides a variety of services using warehouse and lab support knowledge covering multiple areas of sample administration, including receiving, scanning, storage, preparation, shipping, and disposal; samples involve fundamental administration. 

• Reviews, completes, and processes various standard types of logs, documents, databases, and related materials and information. 

• Picks up, transports, and delivers samples, documents, materials, and other items as needed. 

• Cleans, maintains, and stocks supplies, tools, paperwork, and related items; disposes of materials and samples using well-established guidelines and instructions. 

• Manage inventory levels to meet customer demand while minimizing holding costs. 

• Determines short-holds and rush samples and prioritizes based on project requirements. 

• Provides fundamental support in the application and assistance to staff and management regarding samples, equipment, and shipping/receiving administration policies, programs, and practices. 

• Assists in the review and implementation of sampling, equipment, and shipping/receiving administration policies, practices, and programs to meet organizational, operations, and management needs. 

• Assists with ensuring compliance with applicable laws, rules, and regulations; receive guidance and direction or escalates when required. 

• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team. 

• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment. 

QUALIFICATIONS:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Education and Experience:  

Bachelor's degree in business, operations management, or a closely related field; AND five (3) years of professional experience in logistics management; OR an equivalent combination of education, training, and experience.  Entrepreneurial or continuous improvement experience in related work is preferred.  

Required Certificates, Licenses, and Registrations:  

Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation. 

• A Valid Driver's License is often required. 

Required Knowledge and Skills  

Required Knowledge:  

• Principles and practices of logistics management 

• Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. 

• Understanding of the daily administration and oversight of sample programs, policies, and procedures. 

• Business and management principles involved in planning, resource allocation, resource modeling, and coordination of people and resources. 

• Principles and practices of financial/statistical analysis. 

• Advanced principles and practices of developing teams, motivating employees, and managing in a team environment. 

• Fundamental methods to resolve sample administrative or technical problems, questions, and concerns. 

• Ability to learn standard applicable organizational policies and procedures on sample, equipment, and shipping/receiving administration. 

• Computer applications and systems related to the work. 

• Techniques for dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds. 

• Methods to communicate with staff, coworkers, and customers to ensure safe, effective, and appropriate operations. 

• Correct business English, including spelling, grammar, and punctuation. 

Required Skills:  

• Ability to grow and adapt to the needs of the client as we work to grow and develop this location 

• Proactive mindset to anticipate the needs of clients as we work to grow our footprint in this area 

• High level of confidence with problem solving and thinking outside of the box 

• Entrepreneurial approach 

• Planning, organizing, and administering assigned activities, programs, and projects. 

• Preparing accurate financial and operational analyses. 

• Interpreting, explaining, and applying principles and practices of budgeting, cost projection, revenue control, and modeling. 

• Training others in policies and procedures related to the work. 

• Leading effective work teams and motivating individuals to meet goals and objectives and provide customer services most cost-effectively and efficiently. 

• Interpreting, applying, and explaining applicable laws, codes, and regulations. 

• Preparing clear and concise reports, correspondence, and other written materials to various levels of the organization. 

• Using initiative and independent judgment within established organizational and leadership guidelines. 

• Using tact, discretion, and prudence in working with those contacted in the course of the work. 

• Correct business English, including spelling, grammar, and punctuation 

• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities. 

• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work. 

PHYSICAL/MENTAL REQUIREMENTS:  

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Mobility to work in a lab and office setting, use standard office and lab equipment and stamina to sit for extended periods of time; exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently to lift, carry, push, pull or move objects; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.  

WORKING ENVIRONMENT:  

Work is performed in a lab and office setting. Work is subject to client visits.  There may be a minimal amount of travel associated with this position. 

Pace® Analytical Services

Pace® makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace® offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace® ensures our air, water, soil, and more are safe.