Supervisor

Job Title: Supervisor

Location: Raleigh, NC

Employment Type: Full-Time

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About Us:

At TEDLAVIP CORPORATION we are a growing NEMT (Non-Emergency Medical Transportation) company dedicated to providing reliable, compassionate, and timely transportation to individuals in need of medical appointments and services. We are seeking a highly organized, proactive, and experienced Supervisor to oversee our daily operations, driver coordination, vehicle management, and insurance matters.

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Key Responsibilities:

• Daily Operational Oversight

• Supervise and coordinate NEMT transportation services to ensure timely pickups and drop-offs.

• Monitor driver schedules, coverage, and vehicle assignments.

• Respond quickly to any scheduling changes or service disruptions.

• Fleet & Vehicle Management

• Oversee the maintenance, registration, inspection, and cleanliness of all company vehicles.

• Manage vehicle records, mileage logs, and routine service checkups.

• Troubleshoot minor vehicle issues and coordinate timely repairs.

• Insurance & Compliance

• Handle all insurance-related matters including claims, renewals, and policy updates.

• Maintain up-to-date driver files, background checks, and insurance documentation.

• Ensure compliance with local, state, and federal transportation regulations.

• Staff Supervision & Training

• Hire, train, and support drivers and administrative staff.

• Conduct routine performance reviews and provide coaching where necessary.

• Enforce company policies and safety protocols.

• Customer & Partner Relations

• Serve as a liaison between patients, dispatchers, healthcare facilities, and insurance providers.

• Resolve customer complaints or incident reports professionally and efficiently.

• Maintain positive relationships with brokers and transportation partners.

• Reporting & Record Keeping

• Track key performance metrics, trip logs, and operational costs.

• Prepare weekly and monthly reports for internal review.

• Utilize dispatching or scheduling software for trip coordination.

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Qualifications:

• Proven experience in NEMT operations or transportation/logistics management.

• Strong understanding of vehicle maintenance and insurance processes.

• Excellent problem-solving, communication, and organizational skills.

• Ability to lead a team and manage multiple priorities under pressure.

• Familiarity with NEMT software systems is a plus (e.g., Routific, ModivCare, WellRyde, etc.).

• Valid driver’s license and clean driving record.

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Benefits:

• Competitive salary based on experience

• Opportunities for advancement

• Supportive team environment

Job Type: Full-time

Pay: $2,000.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Ability to Commute:

• Raleigh, NC 27612 (Required)

Ability to Relocate:

• Raleigh, NC 27612: Relocate before starting work (Required)

Work Location: In person