Supervisor, Integrated Investment

WHO WE ARE

Crossmedia is the global media independent. We’re committed to doing media and business the right way, guided by the principles of TRUST, REASON and the pursuit of HAPPINESS. Crossmedia US was founded in NY in 2000 and is one of the largest minority-owned full-service media planning & buying agencies in the nation. We are 500+ Crossmedians worldwide with big ambitions to continue to grow with soul. 

We focus on what media agencies should do: create innovative connections between brands and people regardless of channel or budget. And, we do it in an honest way. We are and always have been a values-based organization. We earn our clients TRUST by ensuring media transparency in our business model and objectivity in decision-making. We apply REASON & logic to finding solutions to our clients' greatest business challenges. The pursuit of HAPPINESS matters to us. Big time. We invest in each colleagues’ professional & personal wellbeing and growth. It’s why we have countless initiatives, clubs & cultural events dedicated to our people and why we have been the top ranked media agency named to Ad Age’s Best Places to Work for the past six years in a row.  

Our client roster includes US Bank, PWC, Invesco, Newell Brands, NASCAR, Planet Fitness, Teremana, American Cancer Society, White Castle, Ricola, Supercuts, Edible Arrangements, Illva Saronno, Zalando, Airbus and more.

YOUR ROLE

The Supervisor, Integrated Investment is a mid-level leader responsible for overseeing a team of media professionals and ensuring the successful planning, buying, execution, and performance tracking of media campaigns. This role blends tactical media buying expertise with team leadership and client-facing responsibilities. The Supervisor serves as a key liaison between internal teams and external media partners, ensuring operational excellence, strategic alignment, and continual campaign performance improvement. 

You will lead campaign development, guide junior staff, and provide senior-level support across a portfolio of accounts, while maintaining strong vendor relationships and driving innovation. At XM, it’s more than just doing the job, it’s about doing things the right way and living our values of Trust, Reason, and Happiness, day in and day out. 

RESPONSIBILITIES:

Campaign Tactical Planning & Execution 

• Translate media strategies into actionable investment plans aligned with client goals and audience insights
• Review and fine tune media plan recommendations for Director review
• Review and approve buys, authorizations, and placements created by junior team members
• Ensure all campaigns are executed on time, within budget, and in accordance with client expectations
• Manage the tactical mix of media channels (g., Linear TV, CTV, Digital, Audio, OOH, Social, Programmatic, Influencer, Content, Experiential) depending on campaign needs
• Work with the Planning, Analytics and Biddable team to ensure investments are data-informed and measurable

Client Management & Communication

• Serve as a day-to-day junior-level client contact for all campaign-related issues, optimizations, and strategic discussions
• Lead relevant client presentations and status meetings, articulating campaign performance, investment decisions, and recommendations
• Troubleshoot any campaign issues and provide timely resolutions and updates
• Partner with Planning Teams to align media investment with brand objectives and business KPIs

Vendor & Partner Relationships 

• Build and maintain strong relationships with media vendors and platforms
• Lead negotiations for optimal rates, value-adds, sponsorships, and inventory packages
• Stay updated on market conditions, media trends, and opportunities for innovation or test-and-learn campaigns
• Evaluate vendor proposals and recommend new partners or platforms to test

Performance & Reporting 

• Oversee and guide the creation of reporting deliverables by junior team members
• Analyze campaign performance data and extract actionable insights
• Lead post-campaign analyses and work with analytics teams to measure ROI, efficiency, and engagement
• Present learnings and optimization plans to internal stakeholders

 Media Buy Financial Stewardship  

• Ensure financial accuracy and timeliness in billing, invoicing, and reconciliation processes
• Track and manage campaign budgets, pacing, and forecasts
• Maintain internal documentation and ensure compliance with agency processes and client contracts (Investment Trackers, Pacing, Dashboards, etc)

 Team Leadership & Development 

• Supervise and mentor a team of Assistants and Buyers, providing guidance, feedback, and performance evaluations
• Oversee day-to-day responsibilities of junior staff, ensuring quality control, timeline adherence, and best practices
• Foster a collaborative, inclusive, and growth-oriented team culture
• Participate in training new team and department members
• Act as a resource for problem-solving, workload balancing, and process improvement

 Qualifications:

• 5 years of agency media planning/buying experience
• Deep understanding of both traditional and digital media channels, pricing models, and performance metrics
• Strong client-service orientation and ability to build trust with senior stakeholders
• Prior experience managing and mentoring junior staff
• Excellent project management, communication, and organizational skills
• Strategic mindset and a passion for media innovation and industry trends
• Proficient in tools like Excel, OneStrata, Nielsen, Comscore, Google Campaign Manager, and Excel; High-level understanding of Social platforms and DSPs

Salary range $80 – $100k. Compensation is determined on the skills, qualifications and tenure of the applicant.

CROSSMEDIA BENEFITS

Our principles of Trust, Reason, and the Pursuit of Happiness are brought to life through benefits that recognize and support the diversity and physical, emotional, and professional well-being of our people, including:

• Flexibility to work in hybrid manner with in-office and work from home options (depending on role). 
• Open/Flexible PTO with US & UK specific policies 
• Sponsored healthcare options and agency-wide physical & mental health support 
• 401k with company match (USA), and generous Pension (UK) 
• Paid sabbatical at significant milestone anniversaries
• Generous paid parental leave policy
• Life milestone recognition & support
• The Pursuit of Happiness Fund devoted to helping Crossmedians find their happy (be it travel, enrichment class, fitness membership or professional development)
• Cell phone/tech reimbursement
• Student Loan payment plan (US)
• Tuition reimbursement
• Learning & Development and training programs
• And burgers – lots and lots of burgers

COMMITMENT TO DIVERSITY AND INCLUSION

Diversity is in our DNA. As a minority-owned company, our commitment to an inclusive environment has long been embedded into agency practices and at every level. Almost one third of senior leadership identifies as a person of color and over half of our executive leadership are women. We have active mentoring & internship programs that create opportunities for underrepresented groups. Internal agency programming is anchored by XMEquity365, a permanent, year-round initiative fostering acknowledgement and support of marginalized communities within five pillars – Excellence, Voices, Education, Giving & Representation.

Crossmedia is committed to providing equal employment opportunities and creating a diverse and inclusive company culture and that does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other basis prohibited by applicable federal, state, or local law. 

All job requirements are subject to possible revision to reflect changes in the position requirements, business necessities and/or to reasonably accommodate individuals with disabilities. Essential and other job functions are subject to modification. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with laws in the US and UK ).

Continued employment remains on an “at-will” basis.” Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions in compliance with the American with Disabilities Act of 1990 (US based) 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: 

• Prolonged periods of sitting at a desk and working on a computer. Must be able to remain in a stationary position 50% of the time.
• Ability to stand, bend, and reach
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).

In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Crossmedia, please email [email protected].  (US based candidates).