Description
Summary:
Under the supervision of the Practice Manager/Administrator, the Practice Supervisor is responsible by assisting the Practice Manager in business operations and the clinic staff. Must demonstrate working knowledge of and familiarity with all applications associated with supervising a clinic(s) budget, ensuring data accuracy, preparing financial reports, handling complex customer service issues and maintaining provider/staff communications. Implements and enforces department policies and procedures. This position is responsible for, but not limited to, managing subordinate personnel. Provides administrative support to the Practice Administrator/Manager.
Responsibilities:
- Trains and orients assigned staff in accordance with established policies and procedures.
- Assists with developing and implementing annual operational plan and budget.
- Monitors and controls clinic expenditures within budget.
- Responsible for ordering medical and office supplies.
- Supervises handling of all cash, including balancing at the end of each day and making deposits.
- Reconciles deposit batches.
- May contact patients to resolve payment difficulties or arrange satisfactory payment plans.
- Supervises medical records that release medical record information to insurance companies and physicians offices.
- Assists with evaluating performances and recommends merit increases, promotions and disciplinary actions in a timely manner. Interviews and recommends hiring and termination of clerical staff in accordance with approved policies.
- Approves and properly corrects Associate’s time cards in a timely manner.
- Processes clinic invoices as needed for payment.
- Provides support to the Practice Administrator/Manager.
- Works with staff and providers to ensure quality patient care and services are provided.
- Resolves patient complaints quickly and courteously by determining the issue and suggesting possible course of action in order to de-escalate the patient.
- Follows the organization’s guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
- Maintains strict confidentiality.
- Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
- Maintains established policies, procedures, objectives, quality assurance, safety, environmental and infection control.
- Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Santa Rosa’s cultural diversity objectives.
- Manage all workers’ compensation cases and Coordinates care, authorizations, and referrals for workers' comp. cases.
- Complies with all TDI rules and regulations.
- Files all necessary and required paperwork according to the designated timeframes.
- Providing effective communication between the employer, employee/patient, third parties, insurance adjuster, and physician.
- Performs other related work as required.
Requirements:
Education/Skills
- High school diploma or equivalent is required
- Associates or bachelor degree is preferred OR 3 years of management experience as a substitute in lieu of education
Experience
- Minimum two years clinic supervisory experience
- Additional appropriate education and/or additional healthcare experience may be considered in lieu of supervisory experience
- Excellent interpersonal written and oral communication and reporting skills are necessary to communicate with all levels of staff, providers and management team of professionals and support staff
- Competent in financial reimbursement, billing and collections, CPT, ICD9, ICD10 and HCPCS coding and managed care concepts
- Knowledge of occupational health and Texas Worker’s Comp laws & regulations preferred
- Must be computer literate and have strong organizational skills.
Licenses, Registrations, or Certifications
- None
Work Type:
Full Time
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