Job Title:- Supply Chain Analyst 4
Location:- Fullerton CA Fully Onsite 92833
Top Three Skills:
Leadership/Team Management, Problem, Communication and Interpersonal skills, Customer Obsession
Education and Years of Experience:
1) Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
2) 5+ years of applicable experience
Job Summary
The Final Mile Delivery Sr. Analyst is responsible for overseeing all aspects of the last-mile delivery operations, ensuring timely and efficient delivery of goods to customers while maintaining high levels of customer satisfaction. This role requires strong leadership, analytical, and problem-solving skills, with a focus on optimizing customer experience, improving driver performance, and working collaboratively with the Distribution Center and Final Mile Carriers.
Key Responsibilities:
· Delivery Operations Management:
· Monitor key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs.
· Analyze delivery data to identify areas for improvement and implement strategies to optimize delivery routes and reduce delivery times.
· Develop and implement SOPs (Standard Operating Procedures) for all delivery operations to ensure consistency and efficiency.
· Participate in frequent ride behinds to complete driver execution audits along with identify opportunities for improvement when on route.
· Validates that 3rd party partners are meeting or exceeding expected service level agreements.
· Acts as centralized escalation and day to day management point of contact for all 3rd party escalated issues.
· Creates consistency of service execution with peers across the network
· Analyze business trends on a daily, weekly, monthly basis.
· Validates that the open orders/work orders are being and updated by the 3rd Party providers in a timely fashion
Driver Management:
· Conduct performance reviews with Final Mile Carrier, provide feedback, and address any performance issues.
· Ensure driver compliance with all process requirements related to pre-delivery, delivery and post delivery.
· Evaluate capacity needs based on forecasted volume.
Customer Service:
· Respond to customer inquiries and resolve delivery-related issues promptly and professionally.
· Proactively identify and address customer concerns and complaints.
· Build and maintain strong relationships with customer service, operations, final mile carriers, returns, and quality teams.
Technology & Innovation:
· Explore and implement new technologies to improve delivery efficiency and customer experience, such as route optimization software, telematics, and mobile delivery applications.
· Stay abreast of industry trends and best practices in last-mile delivery.
Budget Management:
· Identify and implement cost-saving measures.
Qualifications:
· Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
· 5+ years of experience in logistics or transportation, with a strong focus on last-mile delivery.
· Proven experience in managing and supervising delivery teams.
· Strong analytical and problem-solving skills with the ability to analyze data and identify areas for improvement.
· Excellent communication, interpersonal, and customer service skills.
· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
· Experience with TMS (Transportation Management Systems) and route optimization software is a plus.
Job Type: Contract
Pay: $35.00 - $40.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Ability to Commute:
- Fullerton, CA 92831 (Required)
Work Location: In person
