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Support Specialist (Remote)

Upswing
Part time
3 weeks ago

About Upswing


Upswing is a mission-driven company that partners with colleges and universities to improve nontraditional student outcomes. Over 28% of students using Upswing are working while in college, and 43% are Hispanic or Black, and many are first-generation students. Our platform doesn't cost students a thing; the school enlists our help to support their students. We're looking for individuals who care about education and equality of student resources to come join our team!


We're currently partnered with more than 70 colleges throughout the country, where Upswing helps over 700,000 students succeed throughout college. You'll get to work with a team of motivated, intelligent, and fun people at Upswing - all working toward the same mission of student success and retention.

As a mission driven organization, we strive to build a community inside Upswing where we are able to live our values to help our students grow and thrive. Our values represent why we do what we do and how we plan on doing it. We hope to build a team that represents these values so that we can all grow together.

Our Values 


Celebrate Concrete Roses
Dare to Fly First
Choose the Harder Right over the Easier Wrong


About this Role



We're looking for a thoughtful, problem-solving, and detail-oriented Support Specialist to join our team. In this role, you will serve as the first line of support for users of our platform, responding to inquiries and technical issues primarily through Zendesk. You’ll work closely with our Account Management, Product, and Engineering teams to ensure a smooth resolution process and advocate for user needs. This is a hybrid role that blends customer support with light technical troubleshooting, making it a great fit for someone who enjoys problem-solving, clear communication, and cross-functional collaboration.



About You




Responsibilities



Additional Qualifications (preferred, but not required)


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