Job Duties and Responsibilities:
* Handles all scheduling for patients, including pre-op and post-op appointments, verifying insurance, acquiring surgery authorizations, and health clearance. Ensures all pre-op studies are scheduled and completed, and that clinical staff and OR times are scheduled for the procedure.
* Reviews with the patient the risks and benefits of surgery/procedure per the Doctor’s orders, and will enlist the patient in the appropriate education classes prior to the surgery as advised by the Physician
* Primary point of contact for the patient and will act as a liaison with the physician, patient, and other departments, both internal and external. Serves as a resource and support to the patients before, during, and after surgery.
* Ensures that all arrangements have been made for each surgical procedure, including acquiring special equipment requested by the physician for specific procedures.
* Serves as a resource (pre, post, and during surgery) and supports the patients by responding to patient inquiries and complaints, if needed. Provides service recovery and/raises issues to the supervisor when needed.
* Provides direct concierge coordination between the office and the patient designee.
* Manages physician referral work queues by completing referrals.
* Handles physician correspondence, forms, authorization requests, physician’s calendar, and other transcription needs as required.
* Prepares charts and reviews/performs/updates demographics and insurance information.
* Works with the billing team to deliver information for requested audits and ensures that the appropriate surgical reports and charges are sent to the billing department.
* Collaborates with Workers' Compensation Adjusters and Case Managers on workers’ compensation requests for authorizations and will follow up to ensure completion of authorization and documentation.
Required:
* HSD/GED
* 2+ years of surgery/procedure scheduling experience
Preferred:
* Experience in an Orthopedic setting
* Interest in temp to perm
Job Type: Contract
Pay: $22.09 - $24.00 per hour
Expected hours: 40 per week
Experience:
- surgery/procedure scheduling: 2 years (Required)
- Orthopaedic setting: 1 year (Required)
Ability to Commute:
- Los Angeles, CA 90045 (Required)
Work Location: In person
