The Surgery Scheduler is responsible for the following duties:
- Schedule surgery and test for designated physicians and sites
- Obtain precertification for applicable procedures and test according to patient insurance specifications including the assistant surgeon or physician assistant
- Ask insurance company if the patient condition is pre-existing
- Enter the surgery and reimbursement information in the computer system
- Flag ?out of network insurance? information in the computer system
- Obtain a signed ?Advanced Beneficiary Notice? (ABN) from the patient for all non-covered procedures, if not already obtained
- Notify the patient of pending procedure/test and schedule the first post-op appointment
- Notify the patient of any deductible and co-insurance payments that may be due and arrange for the payment to be paid prior to procedure
- Fax H&P and consent form to appropriate facilities for surgeries
- Assist the Site Coordinator when and wherever needed including answering the telephone or front desk duties
- Adhere to policies of Surgical Specialists of Charlotte, OSHA, and HIPAA standards and guidelines
- Perform strategic and tactical functions and will do whatever is required to model outstanding customer service toward out patients, clients and staff.
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