Surveillance Tech

SPECIFIC DUTIES AND RESPONSIBILITIES

Assist in the day-to-day operation of CCTV and access control systems across the facility.

• Install, configure, and monitor IP-based surveillance cameras, NVRs, door hardware (maglocks, strikes, card readers), and associated systems.
• Maintain up-to-date system maps, equipment logs, and inventory.
• Support expansion and upgrade projects involving surveillance or access control systems.
• Coordinate with IT and Facilities for infrastructure readiness and technical support.
• Perform preventive maintenance and regular system health checks.
• Troubleshoot and resolve outages, performance issues, or connectivity problems.
• Assist in managing vendor relationships, service contracts, and technical support escalations.
• Provide video footage or access logs to support investigations and compliance audits.
• Support firmware updates, system backups, and disaster recovery planning.
• Stay informed on security technology trends and recommend improvements.

• Ensure compliance with internal policies and external regulatory requirements.

STANDARDS OF PERFORMANCE

• Demonstrate sound technical troubleshooting and critical thinking skills.
• Maintain confidentiality and professionalism when handling sensitive security data.
• Provide timely and accurate documentation of system changes and incidents.
• Respond promptly to system issues, including availability for after-hours emergencies.
• Effectively communicate with leadership, vendors, and cross-functional departments.
• Manage multiple priorities in a fast-paced, regulated environment.

EDUCATION, TRAINING, AND EXPERIENCE

Required:

• Experience with enterprise surveillance and/or access control systems.
• Familiarity with electronic door hardware and low-voltage standards.
• Basic understanding of networking protocols (TCP/IP, PoE, VLANs, VPNs).
• Strong analytical and communication skills.

Preferred:

• 1–2+ years of hands-on experience with access control systems.
• Background with card readers, biometric systems, and door controllers.
• Experience working in high-security environments (gaming, government, etc.).
• Ability to integrate and troubleshoot physical security systems.

PHYSICAL DEMANDS

• Ability to lift, install, and maintain equipment weighing up to 50 lbs.
• Comfortable working in enclosed technical spaces (e.g., server rooms, network closets).
• Must be able to work at heights using ladders or boom lifts.
• Occasional availability required outside standard business hours to address urgent issues.

Experience

• Surveillance Experience

Education

• High School or better

Equal Opportunity Employer
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