Tasting Room Supervisor (Downtown)

Company Description

At JUSTIN Vineyards & Winery, we offer guests the ultimate California food and wine experience with world-class service. Our award-winning culinary team takes advantage of farm-to-table offerings, using fresh local ingredients that reflect the changing seasons.

Join our Downtown Tasting Room team in the heart of Paso Robles! We're seeking a passionate, hospitality-driven Tasting Room Supervisor. In this role, you'll support the Tasting Room Manager by overseeing all aspects of service, assisting with opening and closing duties, and stepping into a leadership position to develop and lead a team in the absence of the Tasting Room Manager.

Reporting to the Tasting Room Manager, the Supervisor is responsible for monitoring supplies, supporting inventory management, and helping drive a positive and professional guest experience. This role plays a key part in the day-to-day operations, including team training, customer service, Wine Society sign-up goals, and collaborating with other departments such as Hospitality, Marketing, and Production. This is an ideal opportunity for someone with strong hospitality experience and a background in wine who’s looking for a supervisory role with steady hours and minimal late-night shifts.

This is a full-time position that requires a flexible schedule, including weekends and holidays.

Job Description

• Provide strategic, on-the-floor leadership to a team of 5–12 tasting room employees, ensuring smooth daily operations and exceptional guest service
• Effectively communicate and enforce company policies, procedures, and training protocols to maintain consistency and high performance
• Assist the Tasting Room Manager in achieving financial goals, including wine sales, Wine Society and ISOSCELES Reserve club sign-ups, and customer data collection
• Lead daily operations in the absence of the Tasting Room Manager and/or Assistant Tasting Room Manager
• Collaborate with events leadership to help organize and execute events, maintain documentation, and communicate logistics and expectations with clients
• Partner with cross-functional teams (Hospitality, Marketing, Wine Society, Accounting, Production, Housekeeping, etc.) to promote the JUSTIN brand and ensure alignment across departments
• Hire, train, and support the development of tasting room staff, fostering a positive and professional work environment
• Deliver engaging, educational, and memorable guest experiences while addressing customer concerns with tact and professionalism
• Delegate responsibilities as needed and provide clear direction to staff throughout the day
• Support efforts to maintain a clean, organized, and welcoming tasting room environment

Qualifications

• 2+ years of retail sales, hospitality, or restaurant experience; wine industry experience required
• Minimum 1 year of supervisory experience; proven success in hiring, developing and building a productive team 
• Bachelor's degree in Hospitality Management, Business Administration or a related field
• Excellent communication skills and ability to relate to people at all levels; ability to educate and serve as a mentor
• Ability to relate to people at all levels, educate, and serve as a mentor
• Must possess a "big picture" perspective and establish direction, obtain commitment, and execute appropriate management processes
• Must be able to communicate verbally and in writing in English

Pay Range: $20.00 - $23.00 per hour. Final compensation will be dependent upon skills and experience.

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 
  • 24/7 online physician consultations 
  • virtual mental health resources 
  • life coaching 
  • engaging employee community groups 
  • cash rewards for healthy habits and fitness reimbursements 
  • library of on-demand fitness videos 
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. 
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. 
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward. 
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. 
• Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2024, Wonderful ranked as #3 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com.
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities. 

Located in Paso Robles, JUSTIN® Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurant—making it one of the only wineries on the Central Coast to offer all three options.  In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that’s situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN’s Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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