Make your mark at the world’s largest HVAC company
Daikin Applied is seeking a Technical Support Supervisor who oversees the Chiller Data Center technical support team and ensures that they have the resources to perform their jobs in a timely manner. Develops new technical resources to decrease response time and ensure the field is as self-sufficient as possible. Maintains effective lines of communication throughout the business unit. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location: Staunton, VA– Hybrid
What you will do:
- Provides product or service information to customers and ensures that they receive the best possible support
- Deliver priority support to Data Center customers and work closely with other individuals within the organization who share this focus.
- Maintains effective lines of communication between all dimensions of the company
- Maintains a competent, motivated, and well trained staff to carry out departmental duties
- Provides technical support and product information to customers and employees through email, phone, and web-based meetings.
- Writes Service Bulletins and Procedures
- Develops technical resources to minimize internal response time
- Performs other related duties as assigned or requested
- Train and onboard Technical Support Analysts
What’s in it for you:
- The ability to make an impact and shape your career with a company that is passionate about growth
- The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
Minimum Qualifications:
- 2-year Associate's Degree or equivalent from 2-year college or technical school
- 10 years of related experience and/or training
- Work visa sponsorship is not available for this position
Preferred Qualifications:
- People leadership experience
- Bachelor’s degree
- 10+ years of related experience and/or experience
Benefits:
- Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
- Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
- Short term and long-term disability
- 3 weeks of paid time off for new employees + 11 company paid holidays
- Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
- Paid sick time in accordance of the federal, state and local law
- Paid parental leave and tuition reimbursement after 6 months of continuous service
The typical annual base salary for this position ranges from $90,000- $148,800 + up to 15% bonus in VA. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location
#LI-AW1 #LI-hybrid
