Technical Program Manager, Community Engagement

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

Technical Program Manager for Community Engagement is responsible for building an engaged, and supportive community for developer products. The TPM enables collaboration and support among the community and recognizes the most impactful members.

What you’ll be doing (ie. job duties): 

• Manage Developer community programs for Discord (ex: onboarding, identity / metrics development, OAuth rollouts, wallet / address linking, what they do, etc.), implement process changes, and set community policies / moderation
• Enable the community with mechanisms such as workshops, business education, job boards, project spotlights, and certifications to help encourage developer success.
• Build programs that encourage constructive community feedback. Synthesize into actionable themes, and share with XFN teams to help monitor for product quality, gaps, and opportunities.
• Build ambassador programs that identify, onboard, and empower influential community members to advocate for CDP developer products, promote peer-to-peer engagement, and amplify community growth and retention. Leverage the recently-launched Developer Affiliate program.
• Define, track, and analyze key performance indicators (KPIs) to evaluate progress of the programs identified above.

What we look for in you (ie. job requirements): 

• Experience: 2+ years of experience in program management, community building, or developer engagement roles, with a strong focus on managing and moderating developer community programs (e.g., Discord or similar platforms).
• Community Expertise: Proven ability to implement community processes, set policies/moderation strategies, and deliver tools like workshops, certification programs, and job boards.
• Program Management: Experience building scalable programs, such as ambassador or affiliate initiatives, fostering peer-to-peer engagement, and improving developer success and retention.
• Metrics & Analysis: Strong analytical skills to define, track, and measure program KPIs for community and program effectiveness.
• Stakeholder Communication: Exceptional verbal and written communication skills for cross-functional engagement and feedback synthesis into actionable themes for product teams.
• Education: Bachelor’s degree in a relevant field or equivalent practical experience.

Nice to haves:

• Proven record of running community operations on platforms like Discord for a developer product.

ID: P70724

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. 

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information.   For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.  

AI Disclosure

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.  

For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. 

The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact [email protected].