Technical Service Manager

equisition ID: 424901
Work Area: Information Technology
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3-3
O

riginal Posting Date: 06/09/25

Job Title: Technical Service Manager

Location: Newtown Square, PA

Work Model: Hybrid work model

Purpose and Objective:

SAP America, Inc. seeks a Technical Service Manager at our Newtown Square, PA location to act as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP Enterprise Cloud Services (ECS).

Expectations and Tasks:

Work as a team with CDMs and ECS internal service delivery to serve and delight our customers, by providing quality services throughout their entire lifecycle. Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. Support the CDM and the TechOps teams for execution of the service delivery plan and calendar. Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer. Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. Assess customer security and network requirements to ensure the SAP security architecture framework can meet customer requirements. Conduct technical and operational reviews (monthly) to measure the progress against defined Cloud architecture and roadmap. Establish and drive resolution plans to resolve issues and problems to completion. Support the migration roadmap together with partners, System Integrators, and/or SAP Professional Services.

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Information Technology, or a related field of study and seven (7) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Information Technology, or a related field of study and five (5) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must involve five (5) years in the following:

S

• AP architecture and support;

D

• rive strategic SAP direction through determination of short- and long-term IT investment needs;

A

• dvise customers on technical requirements, constraints, and support in technical situations, including IT critical throughout lifecycle;

T

• echnical planning, implementation, configuration, and integration of SAP solutions;

A

• gile methodologies, including Scrum, Scaled Agile Framework (SAFe), and blended approaches; and

S

• /4HANA architecture, conversion, migration path, methodology and tools, including BW on HANA, SDI, SDA, HA/DR setup, RTO and RPO, HSR and BW MultiHost.

C

ertification in AWS, Azure or GCP required.

Travel: Position requires up to 30% domestic and international travel to various and unanticipated client sites.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

Internal use only: reference code lhrs4262

SAP:SAIL

EX:OUT

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or SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

ualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

ompensation Range Transparency: