1. Experience with Microsoft and Apple operating systems, Microsoft Office products and other various software programs.
2. A fundamental understanding of network technology in the context of TCP/IP switched networks.
3. Good working knowledge of computer hardware. Must have the ability to diagnose, troubleshoot and repair hardware related issues.
4. Skill in using various hand tools and proficient in the use of the internet.
5. Good verbal and written communication skills. Must be able to effectively interact with administration, faculty, staff, students, and outside contacts.
6. Ability to provide both in-person or computer-based technology support assistance using remote tools and diagnostic utilities to aid in troubleshooting.
7. Regular attendance, reliability and punctuality.
8. Great time management and organizational skills.
CompTIA A+ and/or CompTIA Network+ certifications.
- Review received support requests, schedule service responses and provide solution descriptions as necessary into the ITSM.
- Assist with maintaining support related documentation.
- Provides information by answering Helpdesk telephones, logging calls into the ITSM, and handling walk-in or remote support questions from students, faculty and staff.
- Monitor all approved technical service request queues/channels/email and respond to issues in a timely manner.
- Provides support and troubleshooting for employee software/applications.
- Troubleshoot student laptops and install University-owned software.
- Maintain university laptops and workstations.
Although the aforementioned core duties encompass a substantial portion of the role, additional responsibilities may be assigned periodically. In line with a collaborative and cooperative approach, it is anticipated that all employees will contribute to advancing the Information Technology mission at WesternU by staying updated with the latest advancements in information technologies and troubleshooting methodologies.
Work hours will typically be an 8-hour shift within the hours of 7:30AM and 5:30PM, Monday-Friday. Occasionally, after hours work may be required, including nights and weekends. Occasional or scheduled remote work may be available or required.
We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits. Additionally,
- Our faculty, staff, and administrators are 100% focused on student success.
- Our University culture creates the context for a nurturing and supportive environment.
- Faculty, staff, and students can expect to make deep, personal relationships within the University community.
- As a Faculty, Staff, or Student at WesternU, you can focus on work that you love, be your authentic self, and lead to the future with innovation in health sciences.
- WesternU’s core value of humanism encourages all to bring their whole self in all that they do.
- We are committed to fostering a culture of respect, equity, collaboration, and fun at all levels for all people!
Physical Demands
While performing the duties of this job, the employee is frequently required to sit, use hands to manipulate computer keyboard, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, climb, stoop, kneel, or smell. The employee must frequently lift and/or move up to 10 pounds, regularly lift and/or move up to 25 pounds, and occasionally move up to 100 pounds. Specific vision abilities required by this job include close, distance, and color vision, and depth perception.
Duties of the position are normally performed in a typical office setting. While performing the duties of this position the employee is frequently exposed to moving mechanical parts, regularly exposed to the risk of electrical shock, and occasionally exposed to outdoor weather conditions. The noise level in this setting is usually moderate due to working with various office machines.
To secure employment, successful fulfillment of a background check, including a criminal records check, may be required. Western University of Health Sciences will extend a conditional offer of employment, subject to rescission if the background check unveils disqualifying information or if it is found that the candidate deliberately withheld or misrepresented information. Non-completion of the background check to satisfaction may impact the ongoing employment of a current Western University of Health Sciences employee who received a conditional offer for the position.
Pay Transparency Act- Western University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role. This range considers various factors in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The Expected Pay Scale is defined as the budgeted salary or hourly range that the University reasonably expects to pay for this position. Placement within the Expected Pay Scale is determined by internal equity and relevant qualifications.
It is the policy of Western University to provide equal employment opportunity to all employees and applicants for employment as required by law without regard to age, race, color, national origin ancestry, citizenship, ethnicity, creed, religion or religious creed, sex or gender (including gender identity), marital status, sexual orientation, disability (both physical and mental) including HIV and AIDS, medical condition (cancer and genetic characteristics), pregnancy (which includes childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), age, genetic information, military and veteran status, or any other applicable protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within WesternU including without limitation, hiring, recruiting, promotion, termination, layoffs, leave of absence, compensation, benefits, and training. WesternU makes hiring decisions based solely on qualifications, merits, and business needs at the time.
Applicant Documents
- Resume
- Cover Letter
- Letter of Recommendation #1
- Letter of Recommendation #2
- Letter of Recommendation #3
