Location: Flexible in the United States
Juniper Networks Inc., a global leader in Cloud, Data Center, Enterprise and Security Networking, is seeking an experienced leader to promote a culture of operational excellence, agility, visibility, accountability, and collaborative decision making. The Business Process and Operations Director role requires exceptional leadership, strategic thinking, analytic detail and rigor, and ability to influence through respect and trust. The successful person will be deeply involved in business transformation, decision making, and must prioritize and balance commitments while building a reputation for reliability, objectivity, and partnership across Global Services.
Position Summary:
We are seeking a strategic and results-driven Technology and Automation Adoption Program Director to lead enterprise-wide initiatives focused on enhancing operational efficiency, driving performance excellence, and fostering a culture of continuous improvement. This leadership role will work cross-functionally to identify, analyze, and optimize key business processes, delivering measurable improvements in cost, quality, and service delivery. The role is focused on 3 main areas:
- Operational Efficiency – ensure that the organization’s internal processes run smoothly, efficiently, and in alignment with strategic goals
- Develop and implement operational strategies that support organizational goals
- Align cross-functional initiatives with long-term business plans
- Identify and drive strategic opportunities to improve efficiency, scalability, and profitability
- Ensure collaboration for relevant projects and bridge operational gaps between functions/key projects/initiatives
- Drive cross-function projects, organizational change management and organizational alignment activities as needed
- Process Improvement – help develop process improvement strategy for organization
- Lead the development and execution of a comprehensive process improvement strategy aligned with organizational goals
- Identify opportunities for operational optimization across departments and lead the redesign of critical business processes
- Use Lean, Six Sigma, and other methodologies to assess current workflows, eliminate inefficiencies, and implement best practices
- Partner with executive leadership to prioritize improvement initiatives based on ROI, impact, and strategic importance
- Be a key bridge from leadership to the rest of the organization, conveying and ensuring successful communication and implementation of critical process changes
- Strategic Initiatives – help drive important cross-functional projects for organization
- Identify and execute initiatives that contribute to long-term operational excellence, ensuring key projects have clear milestones, success measures and operational plans
- Engage right stakeholders across the organization to focus time and attention on rapid resolution to strategic problems
- Drive execution and performance of strategic initiatives that are critical to the success of the business through goal deployment via OKRs
- Deploy initiatives to function/staff member to carry forward once it reaches an agreed upon level of completion to ensure success of initiatives
Requirements:
- 8+ years’ experience in process improvement, operations, or business transformation, including 5+ years in a leadership role
- Proven track record of leading large-scale, cross-functional process improvement initiatives in the high tech, networking industry
- Strong knowledge of Lean, Six Sigma, and other continuous improvement frameworks
- Experience with change management and project management methodologies
- Exceptional planning and organizational skills including the ability to handle multiple projects simultaneously in a fast-paced environment
- Strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
- Self-starter who thrives in problem-solving with little direct supervision. Ability to learn quickly with a high tolerance for ambiguity and complexity
- Demonstrated ability to build trust, influence, and engage stakeholders at all levels
- Strong written communication skills and ability to distill and convey information in a compelling manner
- Drive issues through to resolution ensuring that all key stakeholders are informed of outcomes and company implications
- MBA preferred (or equivalent)
ABOUT JUNIPER NETWORKS
Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.
WHERE WILL YOU DO YOUR BEST WORK?
Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...
