Position Information
Position Title
Technology Support Specialist - Advancement
Work Location
Springfield Campus
Department
Data and Technology Services
HR Home Department
090100 VP UNIVERSITY ADVANCEMENT
Pay Grade
32
Proposed Salary
$45,000 annually
Sponsorship Information
Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. This position is not eligible for work visa sponsorship.
Position only available to current, regular, full-time Missouri State University employees?
No, Position is available to all applicants.
Appointment Type
Full Time Regular
Exempt/Non-Exempt
Exempt
General Function
The Advancement Technology Support Specialist promotes effective use of the various administrative advancement systems and technologies used within the University Advancement division by providing data maintenance, technical support, troubleshooting, process documentation, training and quality customer service to both campus and departmental users. The Advancement Technology Support Specialist uses a knowledge of the functional and technical aspects of the customer relationship management system software to maintain data integrity and usage efficiency. The Advancement Technology Support Specialist provides additional technology support by providing hardware support.
#LI-CP1
Description of Primary Duties
This position is responsible for technical tasks related to mass data entry into University Advancement’s system of record and other databases. This position oversees machine equipment inventory and will provision access to systems unique to the University Advancement division.
Minimum Acceptable Qualifications
Education: A bachelor’s degree is required. A major in accounting, business or computer information systems is preferred. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.
Experience: Two years or more experience with Ellucian CRM Advance system or other customer relationship management system, Encompass or other alumni portal system, SQL, Argos reporting, Visual Basic, SQL Server Management Studio, Oracle SQL Developer, Office 365, Microsoft Teams and Excel is preferred.
Skills: Strong technical aptitude is required. Must be able to work independently, manage multiple concurrent tasks and work with people possessing differing levels of technical knowledge. Excellent oral presentation and written communication skills are required. Must be detail oriented. The ability to develop knowledge of, respect for and skills to engage with those of other cultures or backgrounds is required. Experience using word processing, spreadsheet and other customer relationship management software is preferred. Experience with bank reconciliation is preferred. Experience with CRM solutions, database design and entity diagrams is preferred.
Additional Qualifications
Link to Job Description
https://www.missouristate.edu/Human/JobDescriptions/4040TechnologySupportSpecilistAdvancement.htm
Open Date
07/18/2025
Close Date (If Close Date is blank then the posting is considered open until filled)
Special Instructions to Applicants
The first date of consideration is August 8, 2025, and review of applications will continue until the position is filled.
Official transcript required at time of hire.
Official transcript required at time of hire.
Equal Opportunity Statement
Non-Discrimination Statement
Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.
This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America.
The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, [email protected], 417-836-4252.
Background Check Statement
Employment will require a criminal background check at University expense.
Posting Detail
Posting Number
20250146FTS
Quicklink for Posting
https://jobs.missouristate.edu/postings/82730
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