Work as scheduled, approximately 25 hours per week, Monday through Friday and every Saturday. Provides a variety of teller and savings/checking account services such as handling deposits, withdrawals, payments, greeting customers and maintaining accounts. Explores customer needs and cross-sells services that are in the best interest of the customer. Makes appropriate referrals to other departments. Provides superior service to customers. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations. *Occasional back-up for New Accounts, as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters. Maintain cash drawer within prescribed limits. Purchase from and sell money to vault as needed. Accurately count, receive, and disburse cash. Verify and balance assigned cash drawer daily. Maintain cash over and short record. Assist in identifying cash offstage. Maintain cash drawer variances within Central Bank guidelines.
Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers. Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e., Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations. Acquire and maintain thorough understanding of security procedures; practice established procedures. Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures.
Maintain neat and orderly work area and ensure that all cash, negotiable, and confidential records are secured and/or disposed of properly. Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to our customers, and maintain a friendly, positive, and professional attitude. Resolve difficult situations with tact and diplomacy. Look for creative ways to make customers feel appreciated and special.
Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet the needs of the customer. Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives; work with manager to set STEP goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services. Acquire and maintain knowledge of all bank products and services. Attend all required training. Assist others in the department/facility as needed and/or directed. May be assigned vault and/or ATM balancing responsibilities or others.
QualificationsHigh school education or equivalent; or high school senior student working in school Cooperative Education Program.
Cash handling and customer service experience preferred.
Basic math skills required.
PC and typing skills required.
Attention to detail required.
Ability to maintain regular and punctual attendance.
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
Must possess good judgment skills and the ability to handle confidential information.
Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices.
PHYSICAL AND SENSORY DEMANDS:
Regularly required to sit; stand; walk; talk; see and hear. Regularly required to use hands to finger and reach with hands and arms. Occasionally required to stoop, kneel, or crouch. Frequently lift, and/or move up to 25 pounds. Occasionally lift and/or move up to 50 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORKING ENVIRONMENT:
Work is normally performed in a typical interior/office work environment. The individual experiences little discomfort from noise, dust, or other factors. Required to stand for extended periods when providing customer services. Exposed to potentially hazardous conditions, i.e., robbery. Receives detailed instructions and procedures to be followed to minimize exposure.
