Teller Job Duties Accept deposits and accurately process routine transactions including loan payments. Redeem savings bonds and Sell money orders and cashier checks. Prepare cash transaction report. Process night deposits and Process mail deposits Order foreign currency and Wrap and count coins. Assist customers with any questions or problems they may have. Inform customers of bank products. Balance teller drawer, Process holds and Scan proof work. ATM / balance ATM, process paperwork, resolve issues. Access STAR system to enter ATM cards and check for problems. Backup on cash vault responsibilities, Open / close vault and Assist with alarm testing. Open bank/ security walk through when needed. Process cash advance, balance cash advance machine. Open / Close safe deposit boxes and Access lock boxes with customers. Comply with Bank Secrecy Act. Key Job Elements Provide efficient, accurate and responsive customer service. Accurately process routine transactions. Inform customers of bank products. Performance Expectations Efficient, accurate and responsive customer service. Maintenance of acceptable annual outages consistent with bank standards. Working knowledge of bank products and referral of cross-selling opportunities. Accurate scanning of proof documents. Successful collection of fees for bank products and services. Create a welcoming and friendly environment for customers. Process transactions accurately and efficiently. Punctual and regular attendance. Entry Requirements High school diploma or equivalent. Knowledge of basic computer operation and data entry. Ability to operate a variety of automated and standard office equipment. Excellent interpersonal and problem solving skills. Physical Requirements Ability to operate a computer and general office equipment. Walking, sitting, standing, filing, and communicating with customers and employees - lifting up to 40 pounds. Working in a fast paced environment. Disclaimers All requirements in this job are subject to possible modifications to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position or that these duties are permanent. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the employee's supervisor. Job descriptions may be revised from time to time to reflect changes in job duties or job requirements. Requirements are representative of minimum levels of knowledge, skill, and/or abilities. To perform this job successfully, the incumbent will possess the abilities and aptitude to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Some requirements may exclude individuals who would pose a direct threat or significant risk to the health and safety of themselves or other employees.
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High school diploma or equivalent.
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Knowledge of basic computer operation and data entry.
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Ability to operate a variety of automated and standard office equipment.
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Excellent interpersonal and problem solving skills.
Performance Expectations
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Efficient, accurate and responsive customer service.
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Maintenance of acceptable annual outages consistent with bank standards.
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Working knowledge of bank products and referral of cross-selling opportunities.
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Accurate scanning of proof documents.
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Successful collection of fees for bank products and services.
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Create a welcoming and friendly environment for customers.
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Process transactions accurately and efficiently.
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Punctual and regular attendance.
Accept deposits, give out cash withdrawals from accounts, and deal with customers to solve problems or refer to appropriate department.
