Position Summary: Via Credit Union is seeking a Teller for the Hartford City Branch. The Teller reports to the Head Teller and is responsible to greet members, process transactions, assess members’ needs, and education and enlighten members as to how Via Credit Union can meet their needs. Scheduled hours for this position are Tuesday 8:15 - 4:30, Friday 8:15 - 5:00, and Saturday 8:15 - noon, unless otherwise specified.
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Employment Requirements: As a financial institution, Via Credit Union requires its employees to successfully pass a comprehensive background check and be in good financial standing as a condition of employment and to remain in such standing. “Good financial standing” means that the employee is current on all payments due to Via Credit Union or any other creditors and is in compliance with all applicable laws relating to financial crimes.
Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions:
Process various types of transactions
Manage the cash drawer and balance daily
Responsible for processing transactions for miscellaneous items sold by ViaCU
Assist members with the balancing of their accounts
Learn members’ names; be prepared to ask for identification when necessary
Scrutinize ID’s and items presented for deposit or cash in order to determine legitimacy
Count bulk coin deposits
Assist members in accessing safe deposit boxes
Set up term deposits
Advise members of overdue accounts or other matters that are in need of attention
Process items received through night drop or mail
Be alert for messages on the system regarding members and their accounts
Scan checks
Perform file maintenance as necessary
Continually listen to and assess members’ needs
Educate and enlighten members as to how Via Credit Union can meet their needs
Verify/collect information for check orders
Responsible for monitoring fraudulent or suspicious behavior
Must ensure all transactions are conducted in compliance with the rules and regulations, which govern our business, particularly the Bank Secrecy Act/Anti-Money Laundering
Assist peers and other departments as needed
Skills & Abilities:
Education: High School Diploma or equivalent
Experience: Prior teller and/or cash handling experience preferred
Computer Skills: Basic computer skills including Word and Excel
Position Expectations:
Demonstrate and consistently model the ViaCU brand based on the mission, vision, and values.
Demonstrate honesty and integrity and be seen as credible in the workplace.
Accept responsibility and be accountable for your actions.
Demonstrate ability to take care of the members’ needs while following company procedures to resolve the issue.
Demonstrate and model strong interpersonal skills, maintain a positive and respective attitude.
The ability to formulate sound decisions using the available information.
Act as a role model within and outside of the department.
Adhere to company policies and procedures, maintaining confidentiality, and demonstrating the ability to handle sensitive matters.
Excellent organizational skills and initiative to improve processes.
Communicate regularly with department head about issues.
Demonstrate flexible and efficient time management, ability to work independently and prioritize work and complete within given deadlines.
Paid Time Off
- PTO (based on hours worked)
- Paid Holidays
- Community Service Day: Employer paid
- Bereavement Pay
Financial & Retirement Planning
- Competitive Pay
- Annual Performance Reviews
- 401(k):
- Safe Harbor Non-Elective (employer paid)
- Elective Deferral: Employee contribution, minimum of 1%
- Company Match: Employer contribution, dollar for dollar, up to 3% of annual compensation
- Discretionary Profit Sharing
Physical Demands:
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Occasionally: Reach above Shoulder, Squat or Kneel, Bend, Lift/Carry and Push/Pull 11 -100 lbs
Frequently: Walk, Climb, Reach Outward, Bend, Lift/Carry and/or Push/Pull 11-20 lbs
Constantly: Stand, Sit, Reach Outward, Manually Manipulate, Visual Acuity, Talk, Hear/Listen, Lift/Carry 10 lbs or less, Push/Pull 12 lbs or less
Not Applicable: Crawl
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be in a fast paced, stressful environment. Some outside environmental conditions, especially while traveling to meetings, training, or meeting with members. The noise level in the work environment is usually moderate.
