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Temporary Member Services Representative

Central California Alliance for Health
Watsonville, California
3 weeks ago

 

ABOUT THIS TEMP POSITION

We look forward to bringing on 3 Temporary Member Services Representatives to support a combination of high-volume member calls and walk-ins. The initial training program is 3-4 weeks and rigorous; during this onboarding period, attendance is required Monday-Friday, 8:00 am to 5:00 pm. This assignment is intended to last through December 31, 2025. There is high potential for the term to be extended or converted to fulltime based on performance and business needs. This role is hybrid with the expectation to be in the office 1-2 times per week. Office located in Salinas, CA.

 

WHAT YOU'LL BE RESPONSIBLE FOR

Reporting to the Member Services Supervisor, you will:

 

ABOUT THE TEAM

Our Member Services teams work together to empower members to understand Alliance services and provide resources that meet medical, cultural, and social needs to improve member health and well-being. We are the voice of the Alliance. We view our members' healthcare from their perspective and provide direct support by sharing benefit information and helping break down barriers to care. When a member calls, we're the ones who pick up the phone. We provide information that educates and empowers our members to be advocates for themselves and their health care. And we do it with heart!

 

WHAT YOU'LL NEED TO BE SUCCESSFUL

To read the full position description, and list of requirements click here.

 

OTHER INFORMATION

 

The full compensation range for this position is listed by location below. 

The actual compensation for this role will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferrable experience related to the position, education or training), as well as other factors (internal equity, market factors, and geographic location).

Monterey County Pay Range$22.37$35.80 USD

 

OUR BENEFITS

ABOUT US

We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us. 

The Alliance is an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We are an E-Verify participating employer

Join us at Central California Alliance for Health (the Alliance) is an award-winning regional Medi-Cal managed care plan that provides health insurance for children, adults, seniors and people with disabilities in Mariposa, Merced, San Benito and Santa Cruz counties. We currently serve more than 418,000 members. To learn more about us, take a look at our Fact Sheet.

At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.

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