Job description:
We are seeking a motivated Tier 1 Network Specialist to join our IT team. In this role, you will
provide first-level support for network-related issues, assist with routine maintenance, and gain
hands-on experience with network automation tools. You will also work alongside system
administrators to support Windows Server environments and Active Directory tasks. This is an
excellent opportunity for someone looking to grow their career in IT infrastructure and automation.
Key Responsibilities:
- Monitor and respond to network tickets and alerts
- Perform basic troubleshooting of switches, routers, and firewalls
- Provide support for user access, network connectivity, and remote access issues
- Assist in managing and maintaining Windows Server and Active Directory environments
- Document network diagrams, procedures, and technical issues
- Collaborate on small automation projects using Python or Visual Basic
- Support the implementation of scripts to automate routine tasks
- Preferred Qualifications:
Associate's or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) - 1-2 years of experience in network support or help desk roles
- Working knowledge of:
- TCP/IP, DHCP, DNS, VPNs
- Windows Server administration (basic level)
- Active Directory (user account management, group policies)
- Familiarity with scripting in Python or Visual Basic
- Eagerness to learn network automation tools (Ansible, PowerShell, etc.)
Preferred Skills:
- Basic understanding of network monitoring tools (e.g., PRTG, SolarWinds)
- Exposure to virtualization platforms (VMware, Hyper-V)
- Experience with PowerShell scripting
- Certifications such as CompTIA Network+, CCNA, or MTA: Windows Server
What We Offer:
- A collaborative and growth-focused work environment
- Training opportunities and mentorship
- Exposure to real-world enterprise infrastructure
- Pathways to Tier 2/3 roles or Network Engineering
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