TJJD - IT System Support Specialist III - IT Service Desk (AUS) - 50431

HOW TO APPLY

Complete a State of Texas Application for Employment and the following additional forms (available at https://www.tjjd.texas.gov/careers/)

1. TJJD Employment Application Supplement (HR-003)
2. Child Abuse Registry Check Consent Form (HR-028)
3. Disclosure of PREA Employment Standards Violation (HR-975)
4. Authorization to Release Information (HR-074)

Failure to complete and submit the above forms will cause delays in your consideration for this position.

Apply Online at https://capps.taleo.net/careersection/644/jobdetail.ftl?job=00012896&tz=GMT-05:00 and attach to the application the above additional forms along with copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214).

Apply through Work-In-Texas at https://www.workintexas.com/vosnet/loginintro.aspx.  You will also need to complete and attach to the application the supplemental questions/forms indicated above along with a copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214).  The additional forms are available at: https://www.tjjd.texas.gov/careers and can be submitted via email to:  [email protected].

PLEASE NOTE

Your job application must be completely filled out and include all employment, do not limit employment to the past 10-15 years.  Your application must contain complete job histories, which include job titles, name of employer, dates of employment (month & year), supervisor’s name and phone number, and a description of duties performed, and whether it was full-time or part-time and hours per week.  If any of this information is not provided, your application may be rejected as incomplete.  Resumes do not take the place of this required information.

Applicants must be able to pass a Criminal Background Check and any other requirements listed under Minimum Qualifications.

BENEFITS

State of Texas Benefits and Retirement Information can be found at https://www.ers.texas.gov.  Benefits include:  Retirement plan, paid group health & life insurance for employee, paid holidays, paid vacation leave, paid sick leave, longevity pay, educational assistance program, employee assistance program.  Optional add-on benefits include:  Dental, Vision, Optional Life Insurance, Voluntary AD&D Insurance, Dependent Health & Life insurance, Health & Dependent care flexible spending accounts, etc.  Additionally, certain designated positions are eligible for hazardous duty pay, career ladder advancements, and free meals while on duty.

GENERAL DESCRIPTION

Performs highly complex (senior-level) computer systems support work in a help desk setting. Work involves providing first-line assistance for operational problems of agency information technology systems and operating automated office equipment in a stand-alone or network environment. Work may be at the agency central office, halfway houses, district parole offices, and high security correctional facilities on an as-needed basis.

Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. May be required to work in excess of 40 hours per workweek, be on-call, and travel occasionally. Must be available to work a shift other than 8:00 a.m. to 5:00 p.m. 

ESSENTIAL FUNCTIONS

Coordinates and/or reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment; identifies and logs the type of problem; and monitors the status to ensure a timely resolution.

Coordinates the update of computers, software, and peripherals.

Coordinates and/or sets up equipment for employee use, and performs or ensures proper installation of cables, operating systems, or appropriate software.

Provides routine technical assistance troubleshooting software and hardware problems, as well as problems involving office equipment such as phones, printers, and fax machines; and recognizes and escalates difficult problems to a higher level of support.

Maintains computer and hardware inventory records for new and surplus equipment. 

Reviews and makes recommendations regarding the procurement of information technology equipment. 

Performs a variety of related duties not listed, to be determined and assigned as needed.

Performs all duties in compliance with agency safety policies and procedures:

• Reports safety hazards and corrects hazards when possible.
• Completes required documentation in the event of an accident/injury within requested time frames.

Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies.

Travel Requirements: 1%, Travel to TJJD secure sites or Halfway Houses as needed for tech support.

Actively embody and support the Texas Model by demonstrating its core values in daily tasks and interactions with others.

MINIMUM QUALIFICATIONS

Bachelor’s degree. Two (2) years of full-time wage-earning experience supporting a LAN or WAN, an IP communication environment, troubleshooting PC problems, and installing and maintaining PC software applications or related tasks.

OR

High School Diploma or equivalent. Six (6) years of full-time wage-earning experience supporting a LAN or WAN, an IP communication environment, troubleshooting PC problems, and installing and maintaining PC software applications or related tasks.

Preferred:

·         Bachelor’s degree with major course work in computer science, management information systems, or a related field.

·         Experience supporting a LAN or WAN.

·         Experience troubleshooting PC issues.

·         Experience installing and maintaining PC software applications.

Experience and Education Substitutions:

• One year of appropriate experience may substitute for one year of college (30 course hours) on a year for year basis.
• Completed course hours of undergraduate study may substitute for up to four years of experience on a basis of 30 course hours for one year of experience.

• Completed course hours of graduate study may substitute for up to two years of experience on a basis of 12 graduate course hours for one year of experience.

• Pro-rated part-time experience may satisfy the experience requirement.

Note:  Any degree, diploma, high school equivalent, or course hours required to meet minimum qualifications must be from an accredited educational institution.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The following physical demands and working conditions are representative of those encountered while performing the essential functions of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Analyzing

Alphabetizing

Ability to communicate effectively, orally and in writing

Ability to see

Ability to hear (with or without aid)

Ability to perform tactile discernment

Identify colors

Depth perception

Operate motor equipment

Lifting up to 40 lbs.

Carrying up to 40 lbs.

Pulling

Pushing

Prolonged standing and walking

Prolonged sitting

Repeated bending

Reaching above shoulder

Manual/finger dexterity

Dual simultaneous grasping

Crawling

Twisting

Kneeling

Stooping

Climbing stairs

Climbing ladders

KNOWLEDGE, SKILLS, AND ABILITIES 

Knowledge of:

• Operating systems, protocols, and network diagnostic methods.
• Computer hardware and software.
• Network systems and cabling.

Skill in:

• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Using resources to achieve optimal results.
• Microsoft Office: Word, Excel, PowerPoint, Outlook and Teams.
• System troubleshooting.
• Active directory.

Ability to:

• Adhere to standards, policies and procedures to maintain the security and integrity of agency information technology systems.
• Recognize, analyze, and resolve network problems.
• Develop and implement work objectives.
• Work independently and collaboratively with all stakeholders and maintain a professional, courteous demeanor.
• Coordinate and work in a team environment.
• Prioritize and manage multiple tasks; plan, organize, and coordinate work assignments; and meet deadlines.
• Process information logically, make decisions, and demonstrate the soundness of those decisions.
• Follow ethical standards and enforce agency policies.
• Establish and maintain effective working relationships with others.
• Work in excess of 40 hours per workweek, be on-call 24/7, and travel occasionally.

Work a shift other than 8:00 a.m. to 5:00 p.m.

VETERANS

In order to receive veteran’s preference, a copy of your DD Form 214 (Certificate of Release or Discharge from Active Duty), VA disability rating (if applicable), or a DD Form 1300 (Report of Casualty) must be attached to your application.

Go to https://texasskillstowork.com/, https://www.onetonline.org/, or http://www.careeronestop.org/ for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements, and skill sets.

Additional Military Occupational Specialty (MOS) Code or Crosswalk information is available from the Texas State Auditor’s Office at 
Information Technology MOS Codes.

SPONSORSHIP

Candidates must be eligible to work in the United States without requiring sponsorship.

ADDITIONAL INFORMATION

If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview.  Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

Only candidates selected for an interview will be contacted.

Due to the high volume of applications, we do not accept telephone calls.  If you submitted your application through the CAPPS Career Center (https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en), you may also check the status of your application by accessing your profile and selecting My Jobpage and selecting My Submissions.

Thank you for considering employment with the Texas Juvenile Justice Department.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

The Texas Juvenile Justice Department does not discriminate on the basis of race, color, religion, sex, national origin, age, or disability in employment or the provision of services.