TMD - Case Manager I

APPLICATIONS SHOULD BE COMPLETED ONLINE THROUGH CAPPS RECRUIT AT:
https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00051135

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:
Applicants may submit applications through Work In Texas (WIT), however, applicants must complete the supplemental questions in CAPPS Recruit to be considered for the position. In order to complete the supplemental questions, please register and/or login to CAPPS Recruit and access your profile. Go to CAPPS Recruit to Sign In (Link: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en)

Your job application must be complete and thorough including responding to all the supplemental questions. Your application must contain complete job histories, which includes job titles, dates of employment, name of employer and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

NOTES TO THE APPLICANT: 

TMD State Employees support the Texas Military Department by delivering critical services that enable the agency to meet its strategic goals.  Your work will contribute to the support we offer our Texas National Guard members, thereby multiplying their capability to serve at home and abroad as missions dictate.  The Texas Military Department provides a benefits package that includes, but is not limited to:

• Health insurance benefits (employee premiums are covered at 100%, family premiums at 50%)
• Optional Vision, Dental, Life, and Disability insurance at competitive rates
• Generous paid vacation, sick leave, and State and Federal holidays
• Defined benefit retirement structure known as a cash balance benefit, with a state match equal to 150% of the account balance at retirement and guaranteed earnings of at least 4% annually
• Additional voluntary retirement savings programs (Texa$aver 401(k) and 457 programs)
• Flexible spending account options for medical and childcare expenses
• Potential for modified work schedules including flex, compressed, or telework (position dependent)
• Free access to Camp Mabry Museum and historical structures
• Robust free training access through Texas Military Department’s Web-Based Learning Program
• Expansive Employee Assistance Program and complimentary counseling services
• Employee Wellness and Physical Fitness Programs

Military membership is not required for this position.

ABOUT US:

Our Agency: The Texas Military Department (TMD) is commanded by The Adjutant General of Texas, the state's senior military official appointed by the governor, and is comprised of the Texas Military Department (State & Federal Civilian Employees), the Texas Army National Guard (TXARNG), the Texas Air National Guard (TXANG) and the Texas State Guard (TXSG).

Our Vision: America’s premier state military organization comprised of professional mission-ready forces, fully engaged with our communities, and relevant through the 21st century.

Our Mission: Provide the Governor and the President with ready forces in support of state and federal authorities at home and abroad.

BRIEF POSITION SUMMARY

Performs routine (journey-level) case management work. Responsible for providing case management and ongoing development of a directly supervised caseload of 20-60 mentor and cadet relationships during the full course of the 17-month program. Work involves developing and maintaining long term contact with cadets, cadets’ families, and mentors for the Texas Challenge Academy (TCA). Reports directly to the Program Coordinator and works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

WORK HOURS: 40 hours a week, some weekends/holidays

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Provides ongoing case management and collaborates on the supervision of 20-60 cases keeping designated Recruiting, Placement, and Mentoring (RPM) staff informed of case statuses.
• Interviews and screens for potential program applicants.
• Serves as a liaison between cadets, cadets’ families, and mentors.
• Identifies problem areas, service gaps, and barriers to services for cadets, as directed.
• Maintains case history and progress records and prepares reports and evaluations.
• Monitors cadets’ progress.
• Assists in coordinating mentor matching to facilitate early relationships with mentor/mentee casework.
• Under the direction of Program Coordinator, directs cadet development of the Post-Residential Action Plan (PRAP).
• Provides or assists the Program Coordinator in providing life skills and career development classes in accordance with the Cadet Performance Measurement Guide.
• Provides cadets, and assists the Team Leaders in providing cadets, performance counseling and group behavioral assessments as scheduled on the daily training schedule.
• Maintains consistent, monthly communication with each mentor.
• Records and tracks monthly mentor and cadet contacts in the data reporting system.
• Assesses, plans, and implements strategies to obtain required monthly contacts.
• Assesses healthiness of relationships to ensure no injury to cadets is likely to occur.
• Resolves conflicts that occur between the mentor and the mentee during the period of the match.
• Forwards recommendations for mentors who wish to mentor again.
• Participates in case management workshops annually.
• Observes all program policies and guidelines.
• Attends relevant training to maintain the essential functions of the position.
• Attends work regularly and observes approved work hours in accordance with agency state employee policies & procedures handbook
• May be required to perform duty in support of national emergencies, disasters, and other missions, to include holidays and weekends.
• Performs other work as assigned.

MINIMUM QUALIFICATIONS

EDUCATION:

• Graduation from a standard senior high school or equivalent is required.

PREFERRED EDUCATION:

• College course work with a concentration in human services, social work, sociology, rehabilitation, or a related area is preferred.

EXPERIENCE:

• Two (2) years of full-time work experience or one (1) year of prior experience working for the Texas ChalleNGe Academy is required.
• Experience using Microsoft applications to include Microsoft Outlook, Word and Excel is required.

PREFERRED EXPERIENCE:

• Experience working with emotionally/behaviorally at-risk youth is preferred.
• Experience performing case management, social services or closely related social/human services work supporting or administering public assistance or community service programs (e.g., crisis lines, outreach/education programs, counseling, residential care facilities, etc.) is strongly preferred.
• Former employment by a Youth Challenge Academy is preferred.
• Experience enforcing standards, policies, and procedures is preferred.
• Experience using professional telephone etiquette and interview skills is preferred.
• Bilingual English/Spanish communication skills are preferred.

SUBSTITUTION:

• Post-secondary education may substitute for the required experience on a year-per-year basis.

REGISTRATION, CERTIFICATION OR LICENSURE:

• First Aid and CPR certifications are required or ability to obtain such certification within 6 months of hire.
• Valid driver’s license is required. *The ability to obtain a Texas Driver’s License will be required within first 30 days of employment. A satisfactory driving record is required for driving state or federal vehicles to conduct agency business.

OTHER REQUIREMENTS: 

• Background Investigation. Selected candidate must pass a federal security background investigation and complete and submit the Office of Personnel Management (OPM) Standard Form (SF) 86. The process includes a National Agency Check and Inquiry (NACI) and fingerprinting. Completed forms are submitted to the OPM for the background investigations.
• Eligibility to Work in the U.S.  The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Texas Military Department participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. All offers of employment are contingent upon the candidate having and maintaining legal authorization to work in the United States. Failure to present such authorization within the time specified by the U.S. Department of Labor will result in the offer being rescinded.
• Sponsorship.  Candidates must be eligible to work in the United States without requiring sponsorship.
• Upon hire with the State of Texas, males between the ages of 18 through 25 must provide proof of registration or exemption with the Selective Service. For further information, visit the Selective Service website at https://www.sss.gov/RegVer/wfVerification.aspx.

KNOWLEDGE, SKILLS AND ABILITIES 

Knowledge of:

• office practices and administrative procedures
• residential military style academy environment
• adolescent problems, growth, and development
• techniques used in interacting with at-risk youth
• case management documentation
• community resources, case management delivery systems, and program policies and procedures

Skill in:

• using standard office equipment to include copiers, scanners, printers, and fax machines 
• operating a personal computer and applicable software
• organizing and prioritizing multiple assignments 
• maintaining attention to detail while performing multiple assignments 
• communicating effectively
• interpersonal communication
• planning, organizing and attention to detail
• documenting and accurately reporting information
• developing, implementing, and monitoring service and treatment plans

Ability to:

• maintain confidentiality
• read and assimilate a large volume of information and data
• enforce disciplinary, safety, and security measures
• maintain professionalism and remain in control under crisis or unexpected situations
• establish and maintain positive working relationships with staff and cadets
• work effectively with a diverse group of at-risk youth, their parents/guardians, community partners and stakeholders
• achieve the goals of the individual students and the program
• work a flexible schedule including evenings and weekends
• transport cadets to designated locations
• communicate clearly and effectively using appropriate interpersonal skills
• attend and participate in mandatory training in local or out of town locations
• maintain the highest standards of personal and professional ethical conduct in accordance with the guidelines established
• work in a military environment

PHYSICAL/WORKING CONDITIONS

Work is typically performed in a sedentary office setting involving sitting, standing or walking to perform job duties. Work requires extensive use of a computer and telephone. This position may periodically require the ability to lift, carry, move and/or set up equipment and materials that weigh up to 40 pounds. Requires approximately 10% travel.

NOTE: Texas ChalleNGe Academy is a smoke-free environment. Smoking and/or the use of tobacco is prohibited within the facility.

MILITARY EMPLOYMENT PREFERENCE

If you qualify for a Military Employment Preference, it is mandatory that you provide the required documentation at the time of applying.  Documentation must be provided before a Military Employment Preference can be granted.

Currently Serving U.S. Armed Forces or Texas National Guard - Statement of service memo

Veteran – DD Form 214 (or Equivalent)

Disabled Veteran - VA Civil Service Preference Letter

Spouse of a member of the United States Armed Forces or Texas National Guard serving on active-duty – Marriage certificate and verification of duty status (active-duty orders, PCS orders, statement of service)

Spouse of a veteran if the spouse is the primary source of income for the household and the veteran has a total disability rating based either on having a service-connected disability with a disability rating of at least 70 percent or on individual unemployability – Marriage certificate, VA Civil Service Preference Letter indicating disability rating, and documentary proof of income

Surviving Spouse of a Veteran who has not remarried - Marriage certificate and DD Form 1300

Orphan of a Veteran who was killed during active duty – Birth Certificate and DD Form 1300

VETERANS: 

Use your military skills to qualify for this position or other jobs. Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets.

Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in the following fields or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply:

United States Army: 68X Behavioral Health Specialist

United States Navy: HM Hospital Corpsman

United States Coast Guard: No military equivalent

United States Marine Corps: 5832 Correctional Counselor

United States Air Force: 4C0X1 Mental Health Service

Additional Military Crosswalk information can be accessed at: hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf

Contact TMD’s Veteran's Liaison, Paul Love if you have questions at (512)782-3836 or [email protected]  

The Texas Military Department does not discriminate on the basis of race, color, national origin, sex, religion, age, genetic information, or status as an individual with a disability or protected veteran status in employment or in the provision of services.