Job Title: Tow Supervisor
Department: Ewing - Towing
Reports to: Towing Manager
FLSA Status: Exempt
Salary Range: $47K - $55K
"Nights and weekends are required for this role."
"Nights and weekends are required for this role."
Summary
As a Towing Supervisor, you will be responsible for overseeing a team of tow truck drivers and tow office personnel, ensuring efficient and safe operations within the towing department of Ewing Bros Inc. This role requires a strong combination of leadership, logistical skills, and knowledge of towing operations. A Towing Supervisor plays a critical role in ensuring the smooth and safe operation of a tow company. This position requires a strong commitment to safety, customer service, and efficient management of personnel and resources. The Tow Supervisor has the potential to be promoted to the Tow Manager.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Create, administer, and perform training for tow truck operators under the review and direction of the Towing Manager.
Create, manage, and participate in the 24/7/365 work schedule for tow truck operators and, as needed, for tow office staff.
Assists with interviewing, hiring, and maintaining qualified tow truck operators and lot attendants under the direction of the Towing Manager.
Manage fleet, equipment preparedness, and inventory controls.
Develop and maintain towing customers.
Adopt, adapt, and hold accountable all employees to the high standards of the company.
Strong desire to help people and solve challenging problems, including assisting with customer and vendor complaint resolution.
Able to work under pressure in all environmental conditions.
Assists with monitoring employees’ schedules, reviews, and approves their biweekly timecards in the timekeeping system. Assists the Tow Manager with payroll.
Helps anticipate changes in both state and local agency statutes/regulations that will impact the towing industry. An example of this would be participating in local government workshops that relate to the towing industry.
Fills in shift(s) for tow office staff as needed.
Assists in releasing vehicles, holds, and releases, as needed.
Assists with data input as needed.
Assists with delivering, coaching, disciplining, and performance reviews for tow truck operators and Lot Attendants under the guidance of the Tow Manager.
Required to assist the Commerce site staff in the absence of the Commerce site manager.
Responds to and investigates tow truck operator accidents. Follows proper accident procedures and documents accidents thoroughly to be reviewed with the Tow Manager.
Responsible for investigating any claims made for damage or theft of customer property, whether towed or stored.
Assists other supervisors as needed in their absence.
Supervisory Responsibilities
- Assists in supervising 20-80 employees regularly.
- Assists with interviewing and training towing staff when needed.
- Organizes and oversees the schedules and performance of the towing department staff and Lot Attendants.
- Draft performance evaluations that are timely and constructive under the review and direction of the Towing Manager.
- Handles discipline and termination of employees following company policy and as a team with the human resources department and the Towing Manager.
Competencies
To perform this job successfully, an individual should demonstrate the following competencies:
Strong attention to detail and competent technical knowledge of towing, recovery, equipment, and mathematical calculations.
Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills.
Job Knowledge - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how the job relates to others; uses resources effectively.
Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems, including smartphones.
Problem Solving - Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; actively listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts the success of the team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Leadership - Exhibits confidence in self and others and accepts feedback from others. Strong supervisory and leadership skills.
Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control.
Diversity - Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Personal Appearance - Dresses appropriately for position based on guidelines in the handbook; keeps self well-groomed. Wears a company-issued uniform.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Must have the ability to work nights and weekends.
Dependability - Takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies the appropriate person with an alternate plan.
Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment. Occasionally needs to exercise independent judgment if a situation arises when the Towing Manager is unavailable.
Planning/Organizing - Uses time efficiently; sets goals and objectives.
Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality. Completes work promptly; works quickly.
Reasoning Ability- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have experience with Microsoft Office software and basic computer functions, basic working knowledge of any towing system(s), and the ability to learn new towing systems. Must be able to type a minimum of 40 words per minute with no more than 5 errors. Must be able to operate and effectively monitor security systems. Must know Excel and be comfortable using Microsoft Outlook and all its available features.
Certificates, Licenses, Registrations
Valid Nevada driver’s license and a clean driving record.
Valid Nevada driver’s license and a clean driving record.
Forklift Certified is a plus, but not required.
OSHA 10 or 30 Certified is a plus, but not required.
Safety and Security
Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience
3 years of proven experience in the towing industry, including a background in towing operations and knowledge of safety regulations.
3 years of proven experience in the towing industry, including a background in towing operations and knowledge of safety regulations.
Towing certifications preferred.
High school diploma or GED required. An associate's degree is preferred in business administration.
Knowledge of Federal, State, and local towing regulations and laws.
Ability to work in a fast-paced, high-pressure environment and be forward-thinking to solve problems quickly.
The ability to learn DOT federal regulations and NVDOT state regulations.
Ability to understand Tariffs.
Language Skills
Ability to effectively present information and respond to questions from manager(s)/Supervisors, clients, customers, and the general public. Bilingual is a plus, but not required.
Ability to effectively present information and respond to questions from manager(s)/Supervisors, clients, customers, and the general public. Bilingual is a plus, but not required.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to accurately use a calculator.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to accurately use a calculator.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables.
Ability to solve practical problems and deal with a variety of concrete variables.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and stoop, kneel, crouch, or crawl. The employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 75 pounds. The employee is required to maneuver their body occasionally in awkward positions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is exposed to all outside weather conditions. The noise level in the work environment is usually moderate but can be loud.
Acknowledgments The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.
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