TPWD - Customer Service Representative I

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PLEASE NOTE:  

All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.  

Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements.  Part-time experience credit is prorated based on the duration and hours worked per week.  Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application.  Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. 

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APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:  Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en  
 

MILITARY OCCUPATIONAL SPECIALTY CODES:

Job Classification

Service

Military Specialty

Customer Service Representative I-V

Army

15P, 42A, 56M, 68G, 420A

Customer Service Representative I-V

Navy

RS, SN, YN, YNS, 741X

Customer Service Representative I-V

Coast Guard

YN, PERS

Customer Service Representative I-V

Marine Corps

0100, 0111, 4133, 0170

Customer Service Representative I-V

Air Force

3F1X1, 3F5X1

*More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

     
MILITARY EMPLOYMENT PREFERENCE: 

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.

Required forms that will need to be attached with application for Military Employment Preference:

1. Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.
5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Documentation must be attached to the application before military preference can be granted.
    

BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities.  Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.
    

      
HIRING CONTACT: Candy Walker, (432) 424-3327

PHYSICAL WORK ADDRESS: Big Bend Ranch SP, Barton Warnock Visitor Center, 21800 FM 170, Terlingua, Texas 79852

GENERAL DESCRIPTION: 

This position is located in a very remote and rugged portion of the state. It is recommended that applicants review or research the location prior to applying.

Under the supervision of the Office Manager, this position performs entry-level to routine customer service work.  Responsible for providing customer service to park visitors in person, over the phone, and in writing, as well as performing general clerical tasks for the Big Bend Ranch State Park Complex.  This position is responsible for revenue collection, permit, license, and park store sales.  Responsible for park store stocking and assisting with park store inventory.  This position performs general cleaning of the Park Headquarters, restrooms, and grounds.  Responsible for clerical tasks, including answering telephones, emails, processing incoming and outgoing mail, general revenue reconciliation, report data entry, preparing correspondence, filing, and other maintenance tasks.  This position conducts visitor orientations, interprets park resources and policies, and provides information to park visitors, and the general public.  Handles complaints and emergencies and interacts with a large volume of park visitors.  Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment.  Performs additional duties as assigned.  Complies with all Agency, Division and Branch rules, regulations and procedures.

MINIMUM QUALIFICATIONS:

Education:

Graduation from High School or GED.

Experience:

One year of experience in general clerical, cash handling, or customer service.

Licensure:

Must possess or be able to obtain, within 30 days of employment, a valid State driver’s license.   

PREFERRED QUALIFICATIONS: 

Experience:

Two years of experience in customer service.

One year of clerical experience, such as accounting, typing, filling, recordkeeping, and data entry.

One year of experience in use of automated equipment or word processing and spreadsheet equipment and software.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of general office procedures.

Knowledge of administrative and clerical procedures.

Knowledge of telephone procedure and etiquette.

Knowledge of basic mathematics.

Knowledge of general custodial duties.

Skill in using MS Word, Excel, and Outlook.

Skill in effective verbal and written communication.

Skill in providing quality customer service in a courteous and professional manner.

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.

Skill in managing several projects simultaneously.

Ability to accurately handle cash and account for revenue collected.

Ability to work independently with little or no supervision.

Ability to work as a member of a team.

Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.

Ability to perform general routine cleaning and light housekeeping duties.

Ability to respond to public inquiries in a timely manner.

Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.

Ability to interpret rules and maintain visitor compliance with park rules and regulations.

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS:

Required to work in a public park with overnight camping and day use.

Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays.

Required to adjust to changing schedule if necessary.

Required to perform work outdoors, occasionally in adverse weather conditions.

Required to perform manual labor, including lifting supplies and materials up to 20 lbs.

May be required to operate a State vehicle.

Required to travel 5% with possible overnight stays.

Must conform to TPWD dress and grooming standards, work rules, and safety procedures.

Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER

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