Training Coordinator, Netflix House - Philadelphia

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Netflix House is a permanent entertainment venue where fans can interact with their favorite Netflix stories through immersive experiences and elevated hospitality. The first two locations will open at King of Prussia in Pennsylvania and Galleria Dallas in 2025. Netflix House is another step in Netflix's commitment to create immersive, in-person experiences for fans around the globe, including NETFLIX BITES Las Vegas, The Queen’s Ball: A Bridgerton Experience; Stranger Things: The Experience; Squid Game: The Experience, now open in New York, Madrid, Sydney and Seoul; and Stranger Things: The First Shadow, now open on London’s West End and coming to Broadway March 28. Netflix has reached 7.5 Million fans across 170 openings in 100 cities and 40 unique formats around the world with an average guest rating of 4.7 out of 5.

The Role

Our Experiences team puts fans at the center of their favorite stories, in real life, through permanent entertainment venues, Netflix House, and touring attractions around the world. Netflix Houses are our permanent, always-on, constantly refreshable entertainment venues, where guests can step into their favorite stories. We want these experiences, along with merchandise offerings, to help promote love for our titles so they become part of the zeitgeist for longer periods of time and drive long-term value for Netflix.

As the Training Coordinator, you will support the entire Netflix House team by championing the training and development of the Crew to best serve our Fans/Guests. This role blends the focus of prioritization skills, attention to detail, and a love for continuous improvement through engaging and effective training. The ideal candidate will possess excellent presentation skills and be an engaging communicator who knows how to break down complex topics for diverse learners.

From new hire orientation to on-the-job skill development and regulatory compliance, you’ll be at the forefront of creating a culture of excellence, safety, and continuous learning. You will play a key role in designing and facilitating all aspects of operational training. You will partner with internal Crew, vendors, and Netflix corporate partners to continuously assess and update the training programing. This role is critical in ensuring every team member is operationally ready, empowered, connected, and immersed in the Netflix culture from day one.

What You Will Do

• Facilitate immersive and engaging onboarding sessions for all new hourly crew members, ensuring that our culture, standards, and expectations are communicated and embraced.
• Lead the design and coordination of position-specific, on-the-job training programs, collaborating with other stakeholders to ensure seamless integration into daily operations.
• Manage and track all required safety, health, and regulatory training certifications. Partner closely with EHS and other compliance teams to ensure all internal and external requirements.
• Through internal tracking tools, maintain accurate training records, certifications, and compliance documents. Develop processes for tracking, reporting, and continuous improvement.
• Foster a culture of continuous improvement by introducing new training methodologies, technologies, and engagement strategies that support evolving operational needs.
• Serve as a training subject matter expert, providing guidance, resources, and best practices to support training initiatives across all operational areas.
• Ensure that every training interaction is an opportunity to reinforce our company values, storytelling traditions, and commitment to service excellence.
  
  

What We Need From You

• Demonstrated 3+ years of operational training experience in a fast-paced retail, attraction, or F&B operation.
• Proven experience facilitating and developing training programs, preferably within a high-volume, guest-facing environment.
• Strong knowledge of tracking systems and compliance processes.
• Demonstrated experience ensuring a safe, compliant, and well-trained workforce by overseeing onboarding, EHS training, regulatory compliance, and continuous learning while fostering a culture of innovation and excellence.
• Excellent communication skills, both verbal and digital.
• Strong desire to think outside the box and innovate.
• A commitment to fostering a safe, inclusive, well-trained, and high-performing workforce.
• Availability to work days, nights, weekends, and holidays at a 365-day attraction.
  
  

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.