Transport Communication Specialist

The Transport Communication Specialist – Children’sOne supports the Children’sOne Flight Team by coordinating safe and timely transportation for patients and families via ground ambulance, helicopter, or fixed-wing aircraft. This role is responsible for dispatching the most appropriate air or ground resource based on patient needs and mission requirements, ensuring safety and efficiency through strong communication and customer service.
Specialists use a variety of systems and tools, including Computer Aided Dispatch (CAD), telecommunications equipment, mapping and flight tracking software, weather and traffic monitoring, and remote video surveillance of helipads. They provide real-time updates to stakeholders, manage logistics, and help ensure the safe completion of every mission.

Additional Information
Department Name: Children'sOne Flight Team
Job Status: Full time, 36 hours per week
Shift: DAY 05:45-18:15, NIGHT 17:45-06:15

Duties & Responsibilities

POPULATION SPECIFIC CARE

No direct patient care.

ESSENTIAL FUNCTIONS
An employee in this position may be called upon to do any or all the following essential functions. These examples do not include all the functions which the employee may be expected to perform.

1. Determines priority and preferred transport mode for all incoming transport requests in accordance with established policies and procedures
2. Receives and handles all customer requests related to medical transports in a friendly, timely, and professional manner; communicates with Flight Team medical crews, pilots, and program leadership to coordinate transport and ensure smooth operations.
3. Maintains data entries in the CAD for all requests, declines, cancels and out-of-service activities
4. Tracks and monitors locations and statuses of all on-duty vehicles, aircraft and personnel, and performs manual flight tracking as needed
5. Monitors multiple helipads within the Children’s Hospital Colorado System and collaborates directly with multiple air medical programs across the region to assure safe operations
6. Directly handles all declines and cancels of transport requests with the requesting party by offering alternate solutions for transportation as appropriate
7. Communicates directly with program leadership including Administrator-on-Call when complicated issues arise
8. Participates in debriefs and quality reviews with crews, Safety Officer and other members of the communications team as needed
9. Assists with coordinating ALS/BLS level transports with contracted vendors
10. Engages in Communications Center and Flight Team Staff Meetings monthly
11. Follows CAMTS accrediting requirements
12. Contributes willingly, effectively, and efficiently as a team member in various committees accomplishing the stated goals of the Children’sOne and Children’s Hospital of Colorado
13. Orientates new Communications Specialists based on an established process

Minimum Qualifications

• Degrees
  • High School Diploma or GED
    
• Experience
  • Three (3) years of customer service in a healthcare setting.
    
• Equivalency
  • Must obtain Certified Flight Coordinator (CFC) certification within 3 months of hirePlease insert details here for EQUIVALENCY

Salary Information
Pay is dependent on applicant's relevant experience.

Hourly Range: $19.18 to $28.77

Benefits Information
Here, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.