Transport Patient Engagement Specialist
Schedules:
Monday - Friday 8:00am-5:30pm
Compensation:
$19-21/hr + Benefits (Vision, Medical, Dental, 401K, Paid Time Off, Family Leave)
We’re looking for people who are excited to join our passionate, authentic and courageous team. We’re uncompromising in the pursuit of excellence: our core values are more than just words on a page - we live and breathe them. To work at Landmark Recovery is to make a promise to help our patients achieve their wildest dreams. Our mission is to unlock human potential and save a million lives over the next hundred years.
Landmark Recovery operates Residential Treatment Programs for individuals with Substance Abuse Disorder. We seek not merely to restore sobriety, but to transform our patients’ worlds from a state of everlasting darkness to vibrant technicolor. We believe that treatment is local, individualized, holistic and relational. We’re currently in several states and are rapidly growing nationally. Learn more at https://landmarkrecovery.com/.
Summary
Our most successful candidates will be energetic, engaging and deeply compassionate. They will be organized, practical, proactive and responsive. They’ll be authentic and passionate, able to meet patients where they are, hearing them, and responding with grace and directness. They will be able to say what’s so while conveying compassion and concern, putting emphasis on the patient, letting them know that “we care about YOU.” They will have a high EQ, be both people and process savvy and be discerning while not judgmental. They’ll be people who flow easily with what others call stress while being on call at a moment’s notice to meet people during an important time in their lives.
The most successful candidates will be optimistic and realistic, direct and spacious. They’ll know how to hold the aim of progress not perfection and ideally will be able to provide a stabilizing calm or offer a robustly playful presence. The most successful candidates will have some capacity with being entrepreneurial, nimble and adaptable, regularly “thinking on their feet.” They’ll enjoy working independently and collaboratively, as part of a larger care team. They will be comfortable with addressing differences and conflict while simultaneously also humble and eager to receive and integrate feedback. They’ll bring great care, integrity, and customer service to all they do. They’ll be able to maintain calmness and composure during high stress situations. They’ll be passionate about the impact their work makes, eager to perform at their best capacity.
Responsibilities
The Transport Patient Engagement Specialist transports incoming patients to the treatment facility. This individual is the first staff point of contact for all patients who require transportation to a facility. The individual ensures safe, secure, and comfortable travel for all new admits.
- Maintain demonstration of values and mission statement.
- Establishes communication with patients and coworkers to improve quality of service and patient satisfaction.
- Transports patients to the facility to designated areas in an efficient and timely manner.
- Follows routing and scheduling instructions given by the Dispatch Manager.
- Accompanies patients inside the facility upon arrival and delivers communication to the Receptionist and Dispatch Manager regarding the drop off.
- Offers comfort and support to patients and their families.
- Respects and protects patient confidence and hospital confidentiality by keeping all sensitive and patient information private.
- Follows all protocols and procedures to ensure safe delivery of patients and their possessions.
- Possesses excellent driving capabilities.
- Possesses the ability to de-escalate situations.
- Maintains a secure, clean, and healthy work environment.
- Routinely complies with the standards set forth by HIPAA.
- Works as a highly dependable, independent member of the treatment team.
- Ability to maintain flexibility in work schedule.
- Must be a committed team player willing to learn new skill sets.
