Working at Arkansas Federal Credit Union
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GENERAL DESCRIPTION OF POSITION
The Treasury Management Operations Specialist is the primary source for member support and product fulfillment for all Treasury Management services. This includes business on-line banking, ACH, wire origination, positive pay, remote deposit, and all future Treasury Management services. This position supports internal and external business members by handling incoming calls and written requests while ensuring adherence to service level agreements for support and product onboarding. Responsibilities include addressing member inquiries, managing service requests, and collaborating with internal teams to deliver exceptional service and support.
The Treasury Management Operations Specialist is the primary source for member support and product fulfillment for all Treasury Management services. This includes business on-line banking, ACH, wire origination, positive pay, remote deposit, and all future Treasury Management services. This position supports internal and external business members by handling incoming calls and written requests while ensuring adherence to service level agreements for support and product onboarding. Responsibilities include addressing member inquiries, managing service requests, and collaborating with internal teams to deliver exceptional service and support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides superior business member support on all treasury management services in a professional and responsive manner for both internal and external business members and associates by ensuring accuracy, quality, and expediency through various communication channels, ie: phone, email and internal messaging.
- Manage implementation workflows submitted by sales team by implementing and training business members; ensure full adoption of new services by providing scheduled follow up support.
- Assist with projects on existing and new treasury management products by partnering with Online Banking and Project Management teams in the testing and implementation of new services internally and with existing business members.
- Be the subject matter expert for the technology and function of existing and future treasury management products by reviewing user materials for treasury management products, including manuals and training programs.
- Maintain a high-level understanding and ability to navigate Credit Unions internal and member facing systems.
- Collaborate effectively with multiple lines of business essential to the member experience.
- Ability to communicate effectively in individual and group situations.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
Required:
- High school diploma or its equivalent is required, and
- 0-2 years of related experience required
Preferred:
Treasury management, financial operations and/or customer service experience
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