Unified Communications Team Lead

General information

Description & Requirements

ManTech seeks a motivated, career and customer-oriented Unified Communications (UC) Team Lead to join our team in Annapolis Junction, MD. The UC Team Lead is responsible for the oversight of Kitting and deploying small, medium and large conference rooms, classrooms and small meeting areas with video/teleconferencing, other integrated pieces of AVMM hardware and data walls; Telephony services; IPTV services, LMR services and other Communication services as acquired in support of the Government customer.

Responsibilities include but are not limited to:

• With no supervision and minimum guidance, oversee the evaluation, design, documentation, installation, implementation, testing and problem isolation and resolution, monitor, tune, and enforce standards for AVMM End User Devices and related networks.
• Design and/or maintain a complex range of AVMM and computer network components and systems.
• Oversee telephony services across the supported footprint
• Serve as the lead/POC for LMR services on program and the conduit for information flow between the program and the LMR vendor
• Direct and technically support IPTV service requirements across supported sites
• Maintain timely and complete documentation of all daily and project work, and statuses of all services
• Support service security scans, patching and system update requirements
• Troubleshoot, and devise solutions to complex operational problems within the capacity and operational limitations of installed equipment.
• Follow technical standards set by senior level engineers.
• Communicate effectively with a wide variety of technical and non-technical audiences, including customers, team partners, and other staff members.
• May lead a small team to complete larger efforts (modernization, refresh, projects)
• Travel is required in support of service requirements ~20%. This position also offers opportunities to support other bodies of work, at different locations, and to travel both CONUS and OCONUS (no hostile areas) for AVMM support.

Minimum Qualifications:

• Bachelor’s degree and 4+ years of experience or 10+ years of experience with no degree.
• Experience with Crestron, Call Manager and Harris radio programming, with the expectation of gaining greater competency once in the role
• Experience with service management knowledge in key ITSM processes including incident management, problem management, change management, service level management and knowledge management
• IATT Level 2 certification, such as Security+ CE is required, but will allow a Level 1 (Net+, A+, etc) to start but must attain Level 2 within 6 months of start date
• Experience in a technical management role with an understanding of IT equipment and service life as well as planning and implementation of equipment replacement
• Experience with presentations with the ability to convey technical and business concepts to various audiences, ability to handle complex customer situations and interact with all levels of personnel to provide a quick and effective resolution.
• Experience with resource management with the ability to manage teams, personnel and customers’ needs
• Experience effectively managing and satisfying projects of a technical nature.

Preferred Qualifications:

• Experience with customer ticketing systems such as ServiceNow

• Expert Crestron programming capability
• Significant experience with Call Manager support
• Significant experience with LMR support

• PMP Certification, and ITIL Foundations V3 certification
• Experience with large scale enterprise IT contracts.

Clearance Requirements:

• Must have a current/active TS/SCI w/ Poly

Physical Requirements:

• The person must be able to handle AVMM equipment to include up to 100” TVs with assistance on occasion and meet sometimes active requirement when in TDY status to support service buildouts..  Occasionally move about inside the office to collaborate with other leaders/teams, use standard office automation equipment, and virtual communication, which may involve delivering presentations.