Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients and ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle various tasks in a fast-paced environment.
Responsibilities
- Provide outstanding customer support through various channels, including phone, email, and in-person interactions.
- Assist clients with inquiries regarding products and services, ensuring clarity and satisfaction.
- Handle cash transactions accurately and efficiently while maintaining proper cash handling procedures.
- Maintain detailed records of customer interactions, data entry tasks, and follow-up actions in our computerized systems.
- Demonstrate excellent phone etiquette while managing incoming calls and addressing customer concerns promptly.
- Collaborate with team members to resolve issues and enhance the overall customer experience.
- Promote additional services or products to clients as appropriate, contributing to sales goals.
- Uphold company policies and procedures while delivering high-quality client services.
Experience
- Previous experience in customer service or client-facing roles is preferred.
- Proficiency in cash handling and basic financial transactions is advantageous.
- Strong data entry skills with attention to detail for accurate record-keeping.
- Bilingual candidates are highly encouraged to apply, as this will enhance communication with diverse clientele.
- Familiarity with office software and computerized systems is essential for efficient task management.
- A positive attitude, strong problem-solving abilities, and effective communication skills are crucial for success in this role.
Join us in creating a welcoming environment for our customers while contributing to the success of our organization!
Job Type: Full-time
Pay: $22.28 - $28.16 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Houston, TX 77040 (Preferred)
Ability to Relocate:
- Houston, TX 77040: Relocate before starting work (Preferred)
Work Location: In person
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