Role & Responsibilities:
- Receive, review, and process documentation for an assigned base of accounts, and process documents through the system.
- Interface with systems to provide updates and communications for internal and external customers to produce timely and compliant transactions.
- Obtain government agency releases, arranging receiving or delivery, and ensuring invoicing for services is completed accurately and within the timeframe consistent with the account and company policy.
- Process other duties required for compliant release and timely delivery and receipt of shipments after release including but not limited to OGA release, cargo delivery set-up, and client invoicing.
- Serve as single point of coordination between customers (internal and external), U.S. Customs and Border protection and other government agencies to ensure service commitments are achieved and maintained in accordance with client and company objectives.
- Perform initial reviews and advise supervisor of any problems or irregularities discovered within assigned transactions.
- Provide excellent and timely customer service by proactively informing clients of the status of their shipments using judgment and knowledge, referring more technical questions to the team leader or licensed broker for response.
- Coordinate the release of goods from the carrier or governmental agency examinations that may be required.
- Ensure customer profile information is entered and updated in the appropriate company system for any customers; prepares quotations, letters, and communications as directed.
- Manage pre-alerts daily to determine whether freight is arriving as expected and documents are received within time standard specified.
- Actively pursue a better understanding of the process through self-study, as well as courses and seminars presented by approved sources.
- Improve understanding and knowledge of the established system, in both its basic and advanced features.
- Perform any other duties as assigned by your supervisor or Manager.
Qualifications:
- Bachelor’s degree from an accredited college in logistics or related field or combination equivalent work experience.
- Minimum 1-3 years in a dispatch or truck brokerage environment negotiating rates and booking Dry Vans, Straight Trucks and Sprinter/Cargo Vans with carriers.
- Good working knowledge of excel.
- Experience with planning/scheduling preferred.
- Ability to multitask in a fast-paced working environment with a Good Can-Do Attitude.
- Good Time Management with attention to detail.
- Looking for a detail-oriented individual with the ability to maintain a good positive attitude towards employees, customers, and carriers with the willingness to go the extra mile to get the job done.
- Must be able to work Saturdays through Wednesdays.
- Must be able to work Sundays to Thursdays from 8:00 am to 4:30 pm.
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