Nature of Work
Responsibility for performing technical aspects of cashiering, customer service, and billing for utilities. Work is performed under the general direction of a lead biller, Operations Division Supervisor, and the Finance Director in the Finance Department.
Essential Functions of Work
- Maintains and processes utility billing records.
- Provides customer service and answers customer’s questions.
- Processes payments.
- Reviews and analyzes approximately 22,000 consumption reads collected monthly and downloaded from computerized “guns”.
- Verifies, analyzes and reconciles customer utility accounts.
- Maintains parcel records by setting up billing records for newly annexed areas; maintaining corrections for established parcels; and calculating and implementing billings for all parcels.
- Assists with departmental projects as requested.
Education and Experience
- High School diploma or equivalent.
- Three years of experience in bookkeeping operations, customer service, reception, or banking.
NECESSARY SPECIAL QUALIFICATIONS
- Ability to be bondable and insurable.
- Candidate must possess or have the ability to obtain valid Montana driver’s license.
Requirements of Work
- Substantial knowledge of bookkeeping principles and practices.
- Ability to handle highly sensitive information and data with an absolute degree of confidentiality.
- Extensive knowledge of all facets of utility billing and customer service procedures.
- Substantial knowledge of City of Great Falls fiscal policies.
- Ability to establish and maintain effective working relationships with peers, supervisors, and the general public.
CORE COMPETENCIES
- Customer Service
- Accuracy
- Detail Oriented
- Confidentiality
- Ethical
- Multi-tasking
SUPERVISORY RESPONSIBILITY
This position does not supervise staff.
WORK ENVIRONMENT
Work is performed primarily in an office environment.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to stand, walk, sit, bend, twist, reach, ride and perform similar body movements. Must have the ability to perform light physical work and to lift and carry up to 25 pounds at a time; the possession of hand/eye coordination sufficient to operate a personal computer, and office equipment; the ability to talk and hear in person or by telephone; and the ability to see and read instructions and reports.
EXPECTED HOURS OF WORK
The work schedule is a 40-hour work week, Sunday through Saturday. Work is typically performed Monday through Friday. This position is a non-exempt and eligible for overtime. Any overtime must be authorized prior to working.
TRAVEL
Travel is primarily local during the business day. Occasional travel may be required to attend off-site training and educational opportunities.
Full-time Employee Benefits
The City of Great Falls offers a complete benefits package to our full-time employee including medical, dental, and vision insurance, retirement/pensions, paid holidays, vacation and sick leave. The City offers life and long term disability insurance to all full-time non-union employees. Union employees receive longevity pay. Optional plans are available for employees, flexible spending account, and 457 deferred compensation accounts.
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