JOB OVERVIEW:
This position is responsible to verify applicable proper Federal and/or State licensing documentation for customers ordering prescription products. Researches and maintains customer license information using electronic databases. Responsible for reviewing and activating new customer accounts and for reviewing potentially fraudulent orders and communicating with external departments as Contacts needed. Contacts customers for additional information as needed. Interacts with Sales team and other internal divisions regarding customer orders for prescription products.
KEY RESPONSIBILITIES:
- 60% Verify applicable Federal and/or State licensing documentation to release customer orders for prescription products. Contact customers via email and phone to verify additional information as needed. Review and activate new customer accounts and for reviewing potentially fraudulent orders and communicating with external departments as needed.
- 25% Document and update customer license information to ensure regulatory compliance.
- 10% Interact with Sales team and other internal divisions regarding customer orders for prescription products.
- 5% Participate in special projects and perform other duties as required.
SPECIFIC KNOWLEDGE & SKILLS:
- Very good telephone etiquette and effective dispute resolution.
- General computer skills and ability to learn applicable computer systems.
- Ability to clearly document details of customer licensure information
GENERAL SKILLS & COMPETENCIES:
- Good time management skills and the ability to prioritize work
- Very good attention to detail and accuracy
- Customer service oriented
- Very good Interpersonal communication skills
- Very good written and verbal communication skills
- Ability to maintain confidential and highly sensitive information
- Ability to work in a team environment
- Ability to multi-task
WORK EXPERIENCE:
Typically 1 or more years of related experience.
PREFERRED EDUCATION:
General education, vocational training and/or on-the-job training.
TRAVEL/ PHYSICAL DEMANDS:
- Office environment. No special physical demands required.
The posted range for this position is $36,406 to $50,059 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.
Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers
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