Community Care Coordinator - Administrative Medical Support Assistant
Iowa City VA Health Care System
Are you passionate about making a real difference in the lives of Veterans? Imagine coming to work every day knowing your efforts help America's Veterans receive the care they deserve. As an Advanced Medical Support Assistant at the Iowa City VA Health Care System, you'll be the friendly face and vital link connecting Veterans, their families, and our dedicated clinical teams. Join us and become part of a mission-driven organization where your administrative talents directly contribute to the health and well-being of those who have served our nation.
Your Mission as an Administrative Assistant:
Step into an impactful position as an Advanced Medical Support Assistant (AMSA), where you’ll be at the heart of patient care support. This isn’t just an administrative role—it’s your chance to make a difference in the lives of Veterans by ensuring they receive seamless, high-quality care. You’ll collaborate with physicians, nurses, and other healthcare professionals to deliver personalized, team-based care that focuses on wellness and prevention.
- Be the Backbone of Coordinating Operations: Analyze schedules and optimize appointment availability to ensure Veterans receive the timely care they need.
- Connect with Purpose: Serve as a key communicator between patients, care teams, and external providers, ensuring everyone is on the same page and communication is clear.
- Champion Patient Care: Use your problem-solving skills to anticipate and resolve scheduling challenges, and ensure no detail is overlooked in delivering comprehensive care.
- Coordinate Transitions: Play a pivotal role in guiding patients from inpatient to outpatient care, ensuring continuity and peace of mind.
This fast-paced role offers variety and fulfillment every day as you help Veterans navigate their healthcare journey. Your work will directly impact their well-being, making this more than just a job—it’s a mission to serve those who have served us.
Medical Administrative Assistant Qualifications and Experience:
To qualify for this Advanced role, your resume must clearly show:
- At least 1 year of full time experience in a medical support or clinical administrative assistant role in a healthcare setting.
Be sure your resume highlights skills like:
- Scheduling, canceling, and rescheduling patient appointments using advanced scheduling systems
- Documenting no-show information and tracking appointment requests from multiple sources
- Verifying and updating patient demographics and insurance
- Ability to work closely with a range of healthcare professionals like doctors, nurses, pharmacists, social workers, etc., to achieve team goals and ensure coordinated patient care
- Set priorities, organize workload, and meet deadlines while following established policies
- Communicate professionally in person, by phone, in writing, and electronically
- Prepare reports
- Resolve patient concerns
- Understand and apply healthcare policies and procedures that affect patient flow, referrals, and provider availability
- Use and understand medical terminology accurately in your daily work
Comprehensive Benefits Package:
As an Advanced Medical Support Assistant (AMSA) at ICVAHCS, you'll enjoy an exceptional benefits package that includes:
- Advanced MSA Salary: $49,219 - $63,981 per year
- Medical Administrative Assistant Hourly Wage: $23.66 - $30.76 per hour
- Annual Salary Increases: 2% federal, 2% local, and promotional (on average)
- Retirement: Thrift Savings Plan (TSP) retirement (401k) with employer contributions
- Pension: Federal Employees Retirement System (FERS) pension contributions
- Insurance: Comprehensive health, dental, and vision insurance ($16,000 in premiums paid by VA)
- Optional life insurance coverage
- Professional Development: Scholarship and degree advancement opportunities ($44,248 lifetime award)
- Dependent Care: Child care subsidy ($5,000 per year)
Work-Life Balance:
- 12 weeks of paid parental leave per qualifying event
- 11 paid federal holidays annually
- 13-26 paid vacation days annually (based on years of service)
- 13 paid sick days annually
- 15 days of paid military leave annually
- Credit for military service
Administrative Assistant Growth Opportunities:
The VA supports your career growth through various programs, including educational benefits and scholarships, ILEAD programs, the VA Talent Management System, and internal preference for open positions, fostering succession plans and internal promotions.
Our Commitment to You
At the VA, your work is more than just a job; it’s an opportunity to be part of an exceptional healthcare system dedicated to serving our Veterans with the highest level of care and compassion.
VA Workplace Culture and Environment
We foster a positive workplace culture built on trust, safety, teamwork, and professional development opportunities. Our leadership is committed to your growth, and we value your contributions to our mission.
Join Our Mission
Are you ready to make a difference in the lives of our Veterans? Apply now on USAJobs, to become our next Advanced Medical Support Assistant and join a team of dedicated professionals delivering the best care for our Veterans. The application deadline is June 18, 2025, at 10:59 PM CST.
For application questions or resume assistance email [email protected] or the HR specialist listed at the bottom of the USAJobs annoucement page.
Job Type: Full-time
Pay: $49,219.00 - $63,981.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- No weekends
Work Location: In person
