Vice President Professional Services

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Remote U.S. Role

ABOUT THE ROLE

We are seeking a dynamic and experienced Vice President of Professional Services to lead our professional services organization and evolve it into a high-performing team positioned to capture meaningful growth. This leader will have P&L responsibility and play a pivotal role in reshaping our service delivery models with a focus on driving operational efficiency, profitability, and scalability, achieving high-quality execution in collaboration with our global teams of resources.

The ideal candidate is a seasoned leader with a proven track record of turning around stagnantprofessional services organizations and who has deep expertise in improving productivity by implementing new processes and tools. This leader will also require a strong sense of accountability that complements our culture of Client Success.  This candidate will be responsible for overseeing service delivery, optimizingmethodologies , and ensuring that projects are executed efficiently and meet or exceed profitability targets. Additionally, this role requires expertise in adapting organizational design to support professional services and project delivery. The candidate will also work closely with software development leaders to mitigate technical roadblocks that could impact project success.

The ideal candidate will also possess extensive experience leading a PMO, ensuring effective governance and project execution, managing the outsourcing and subcontracting of services to third-party vendors, overseeing quality, timelines, and successful delivery to meet project objectives. The candidate must also be highly skilled in measuring and managing billable utilization of staff to maximize profitability and efficiency.

This position requires travel of 25% or more to support global teams and client engagements.

KEY RESPONSIBILITIES

Strategic Leadership: Develop and execute a strategic roadmap to transition the professional services division toward high level execution and client outcomes, aligning with the overall business objectives.

Operational Efficiency: Oversee the delivery of all professional services projects, ensuring that they are completed on time, within scope, and with profitable margins. Implement scalable processes, improve utilization, and reduce inefficiencies. Execute change orders efficiently to ensure that project modifications remain profitable.
Organizational Design: Adapt and optimize the organizational design to support the evolving needs of professional services and project delivery, ensuring the structure is aligned with the strategic goals of profitability and execution.
Technical Collaboration: Collaborate closely with software development leaders to identify and mitigate technical roadblocks that could hinder project timelines and success.
PMO Leadership: Lead the Project Management Office (PMO), establishing processes, standards, and methodologies to ensure effective governance, reporting, and successful project execution.
Collaboration/Subcontracting: Oversee collaboative projects involving or subcontracted tothird-party vendors, ensuring that quality and delivery timelines are met, and manage vendor relationships to drive successful outcomes.
Billable Utilization Management: Measure and manage billable utilization of staff, ensuring optimal resource allocation, staff productivity, and profitability across projects.
Financial Management: Set and monitor financial targets, including revenue, margins, and profitability for the professional services division. Ensure accurate forecasting, budgeting, and reporting.
Client Engagement: Build and maintain strong relationships with key clients, ensuring high customer satisfaction and retention. Manage escalations, provide strategic guidance on project challenges, and execute change orders to meet evolving client needs.
Team Leadership & Development: Lead and mentor a global team of professionals, promoting a culture of excellence, accountability, and continuous improvement. Ensure effective recruitment, onboarding, and training of offshore teams.
Process Optimization: Identify opportunities for process improvements and implement best practices across the professional services organization. Focus on automation, standardization, and repeatability of service delivery.

QUALIFICATIONS

Education

Bachelor's degree or equivalent years of experience required. MBA preferred.

Work Experience

• Minimum 10-15 years of leadership experience in professional services or consulting roles within the software industry, with at least 5 years in a senior leadership position.
• Demonstrated success in turning around poorly-performing operations and driving significant improvements in profitability.
• Strong experience in building and managing offshore teams, with a focus on service delivery, cost optimization, and global talent integration.
• Significant experience in executing and managing change orders, ensuring that project adjustments are carried out efficiently and remain profitable.
• Experience in leading a PMO, establishing and governing project management processes and methodologies.
• Experience managing outsourcing and subcontracting services to third-party vendors, ensuring delivery and vendor relationship management.
• Expertise in measuring and managing billable utilization of staff to maximize profitability and resource efficiency.
• Strong experience in adapting organizational design to improve the effectiveness of professional services and project delivery models.
• Proven ability to work with software development teams to resolve technical challenges that could impact project delivery.
• Exceptional leadership, communication, and people management skills. Ability to inspire and lead cross-functional teams globally.
• Deep understanding of financial management in a professional services context, with experience in P&L ownership, cost control, and margin improvement.
• Expertise in operational excellence, including process re-engineering, automation, and Lean or Six Sigma methodologies.

Preferred Experience

• Experience working within enterprise software or SaaS companies.
• Background in global professional services delivery.
• Strong project and program management skills.
• PMP certification.
• Lean Six Sigma Green Belt or higher.

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

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